Crowne Plaza Kunshan

Hotel’s location is good, room is spacious and clean, staff’s service is warm and buffet breakfast has lots of varieties and delicious!

I was underwhelmed by the Crowne Plaza. I stayed for work, but it was my birthday while I was there. I asked if they wanted to upgrade my room because it was my birthday, but they feigned that they didn't understand (I did use English). The room was OK, but the carpet was definitely not clean. It was quite warm while I was there but the air conditioner was not on as the room temperature never changed. I used the swimming pool one day. Although it looks super cool in the pictures with a big glass infinity corner, it was very much leaking. Inside the pool the tiles were falling off the edges - there was even a sign acknowledging this. On my birthday I went up for a massage. I had to go into the back to find a lady and she made like I was bothering her phone time. Then she was on the phone while giving me a massage. The massage itself was pretty much the lamest massage I have ever had in my whole life. She barely massaged my skin much less my muscles. Also, the lights were on full bright and there was no much, just the sounds coming from the weight room that was around the corner. The whole experience left me wishing I had just stayed in my room. I do understand that the massage place, although in the hotel, was not related to the hotel.

best hotel in Kunshan. I will visit again when I come to Kunshan