Mercure Kunshan High-tech Vientiane Hui Hotel

真的一切都太一般了： 第一，為了多隔房間，房間都特別小，但是電梯衹有兩個，一共六層樓，每次都得等十幾分鍾； 第二，幾乎就是沒有什麼服務，所謂的4鑽，真的什麼服務都沒有； 第三，位置也算不上好，一切都非常一般。

缺點： 1.夜班前台態度很差，問點事情愛答不理的服務差 2.周邊環境很吵，後面小區的説話聲音都聽到，樓層低，旁邊車的喇叭聲很大，很早就被吵醒了 3.廁所還是洗澡間不定期發出聲響，應該是什麼設備壞掉還是啥，翁翁的 4.usb接口無法充電，充電是一頓一頓的，就是沒法充 5.有個窗户關不上，前台説窗户上有個按鈕，沒提示，沒看到 6.電視遙控器需要按幾次才能有用 7.最煩的事情是辦理入住要關注微信，還要下載app，走的時候還要五星好評，很反感這種事 8.這價格這麼小的房間這服務，性價比確實是不高的。 優點：停車方便，旁邊吃飯的東西也方便

Whenever we visit our friends in Kunshan we stay at this hotel. It is conveniently located with nearby malls and shops one can easily visit. The staff is always friendly and helpful. Having previously stayed in Kunshan, this hotel provides a perfect place for my son and I to stay at when we visit. The hotel rooms are always neat, and there are enough amenities provided daily. This is our second stay this year, and we already plan to come in September again. I am looking forward to our next visit😊👍

This was our second trip in 3 months. The staff at the reception when signing us in and clarifying our passports were quiet rude this time. They were confused and kept insisting our passports were expired. They kept saying silly things in Chinese assuming we didn't understand. I am living in china for 6 Years and last time I have been home was Feb 2023. They kept reading this date and saying it was wrong even though it clearly shows I entered china again after a holiday on the date. Despite this we still enjoyed the stay. I must applaud the staff at breakfast. They were friendly at all times and spoke English quite well. Always smiling unlike those ladies at the reception. We wanted to book in again in two weeks but may re think this.

Plenty of food options nearby. Friendly staff, fast check in.

I took the train from Shanghai to Kunshan. Need to take a taxi which is cheap to the hotel from the train station (about 12-15 minutes). The hotel room is very spacious, the toilet is very nice and clean with a heated toilet seat. The breakfast choices is alright. The hotel is about 5-10 min walk to a shop center. There is a convenience store (Family Mart) beside the hotel thus you can get snacks, coffee and drinks easily. Overall I had a good experience staying here, will definitely consider staying in Mercure Kunshan again if I were to have business here.