Daphne_W
15 gennaio 2025
Location is good, short distance from metro station, 3 stops to tourist area and easy transfer to airport. Room is spacious with nice chinese style garden. We booked a package with afternoon tea which is required reservation before an hour. I called the hotel at 4pm and confirmed the tea to be served upon check in at 5pm. Then when we check in, the staff told that the tea is not yet deliver due to not enough manpower. So we wait patiently until 5.40pm then we ask again, guess what, the staff ask us hangout first if we can't wait, they can serve it at night. I booked for afternoon tea then they want to serve it as supper?? It make me a lot frustrate. The worst part is, after we going out they text me and said the tea is ready to serve and they already put it in my room! Immediate i show my concern on guest privacy which they should ask for permission to get in my room, then they said they not yet go in? Its incoherent. They should improve customer service and knowledge in hotel service as its a proper hotel not homestay.
Traduci