PARKROYAL COLLECTION Kuala Lumpur

Ho perso il telefono durante il viaggio quando ero fuori, il personale ha fatto del suo meglio per soddisfare le mie esigenze per aiutarmi a completare il mio viaggio in modo eccellente. Tuttavia, le stanze sono piuttosto polverose perché posso vedere la polvere volare sotto le luci e le mie figlie hanno visto gli scarafaggi in piscina. Spero che tu possa migliorare la pulizia. Ancora consigliato. Buona posizione.

Quite a disappointing stay due to the room cleanliness. We waited around 10 to 15 mins after check-in even though the room was ready, as the receptionist got the housekeeping to check the room again to ensure it's ok, before handing it over to us. After we entered the room, we saw the toilet bin was not cleared, the previous guests rubbish (McDonald's, bar soap, and other trash that I don't wanna take a second look) were still inside. There's also a missing hair dryer. We told the receptionist on our way out for lunch regarding this. When we're back after an hour, there's trash outside our room, and the removable inner bin was on the floor, which we had to put it back inside the pedal dustbin. It didn't occur to us to take photos of the dustbin. We only managed to take photos of the rubbish outside our room. As a 5-star hotel, this is rather disappointing to experience these. However, the buffet breakfast is honestly good, especially the Asian menu. Will i come back again? For the location and breakfast, yes. For the room, I will think again.

Comfortable hotel with excellent customer service. Love the hotel room. The water dispenser was very useful