Résidence Tournet

Very nice small hotel in one of the best locations in Krakow, in jewish part of town. Very clean rooms. Nice staff. Breakfast could be more intersting, but is OK. Walking distance to everything, except Auschwits and salt mines in Wieliczka (and some more). Do not expect five star level. It is not top class, but if you are interested in a nice place to sleep, clean toilet and shower, this is it.

We spent three nights here and this was a disappointing stay. It was extremely noisy at night. The room that we were given faced the street despite our asking for a quiet room when we booked. Apart from two narrow tall windows, there is no other source of ventilation. We had to open the windows as it was hot. Unfortunately, there are many bars/restaurants and every night we were subjected to drunks shouting, singing, music and also fighting on the street below the hotel. The nearest bar was only a few doors away and seemed to be a magnet for the badly behaved. This went on till early morning, usually about 3.00am. The street is blocked off to traffic at one end and is therefore used as a rat-run for people on foot leaving the socialising area. The disturbance is continuous; had it been in short bursts with long periods of quiet in between it would have been bearable. Sleepless 3 nights! Not happy at all! The front desk staff (present only from 8am - 10pm) and we were locked out of the hotel twice as the card entry was temperamental and the door extremely heavy to open. We were rescued by another guest leaving and on the second occasion by the receptionist arriving early. We asked to change rooms due to the noise. The body language displayed during the reply that none other rooms were available suggested that they simply could not be bothered. It was certainly not a case of their having to clean the room – ours never was (see next paragraph) The room and bathroom were basic but did not look clean. The room and bathroom were not cleaned during the stay and the waste bin never emptied. Pillows were not up to standard - too soft and collapsed and flattened out! The WIFI was weak and was switched off one night. The breakfast buffet was simple but good with a respectable range of food. On the plus side – the hotel is in a great location with many sites and the old town within a short walking distance. If you don’t need to sleep during your stay the hotel represents good value.

Basic but for the price we were so happy. Rooms very clean, beds comfortable, shower powerful and hot. We stayed in the twin room off the courtyard 4 nights and it was very quiet. Good amenities in room, only missed a TV but it was a budget room so understandable. Despite being budget they had thought about everything else and there was ironing board, hairdryer, tea coffee facilities etc. The lady on reception was so kind and helpful! The location is brilliant. Round the corner from the hub of the Jewish district and easy walking distance (literally a straight line) to the old town 15 mins. There is a 24hr carrefour on the same street which is handy. Pleasantly surprised and would book again!

Serviabilité et réactivité des gérants, emplacement dans le quartier juif à proximité du chateau. proximité des transports. Chambre très agréable , spacieuse, literie confortable. Nous n'avons pu les remerciere de vive voix, dommage