Utente ospite
27 settembre 2024
First time in Krakow and after lengthy research we choose Hotel Stary for our 4 night trip. This is a beautiful hotel and first impressions were as expected. This hotel is in a first class location just off the main square, so within walking distance to restaurants and bars, around 30 min walk to the Jewish Quarter. The spa is excellent and one of the reasons we choose this hotel, we didn’t have a treatment but loved relaxing in the steam and sauna after a long day exploring. This is free for guests at the hotel. We didn’t eat at the hotel, we did plan to but the 4 days we were there the restaurant was empty apart from a group of 3 people. The restaurant is expensive and I get that the hotel wants to keep it exclusive, however perhaps offering a cheaper menu might attract more guests and help create an atmosphere, of which there was none. The charge for breakfast was around €30pp. There is a fabulous French cafe, Cafe Charlotte a few steps away and this was absolutely excellent. Home made bread and preserves an egg and a glass of sparkling wine for £9!! We did enjoy drinks in the rooftop bar every night, which was nice, In similar establishments you would however be offered nibbles, nuts, olives etc. the addition of this would be a nice touch. Our room was lovely but for ladies getting ready no natural light! The toiletries provided are luxurious. There is no coffee or tea making facilities! The main reason for my 4/5 rating is the staff, whilst efficient, there was no warmth from anyone we encountered. When checking in we were not greeted with a welcome or smile. The same can be said for the bar staff, just no friendliness and actually on one occasion we were made to feel they didn’t want guests to serve at all. Definitely trading needed in this area.
Traduci