DoubleTree by Hilton Krakow

Se siete in viaggio breve a Cracovia, questo è il miglior hotel in cui soggiornare. Prima di tutto, caloroso benvenuto alla reception, personale accogliente, biscotti appena sfornati con aroma, deliziose mele se avete fame. Tutto è così perfetto, lo prenderò in considerazione di nuovo se vorrò soggiornare.

Un po' fuori città ma un bell'hotel. Il servizio era ottimo, avevamo una camera executive e l'executive lounge era eccezionale per la colazione e un drink la sera prima di andare in città. Consiglio vivamente questo hotel a patto che non ti dispiaccia camminare o mandare messaggi in città.

Sadly, I am forced to post this review since the hotel staff never got back to me to clarify why my room was in shambles. So let's start off with the good. The hotel is located in a quiet, relatively close to the center area. The staff were kind, especially the restaurant/ bar folks. It was the second day of Christmas, and they were super helpful and sweet. The standard room beds were comfy, and the decor did not look tired. If traveling by car, make sure that you are aware of the parking fee (not much street parking near the hotel). Sadly, that's all the nice things I can say. The bad: we were greeted by a wood screw hidden in the carpet. Luckily, it only punctured a hole in my slippers, not my foot. The shower riser rail made an awful clunk falling down after I took a shower. All I can say is, luckily, it didn't break the glass (sarcastically guess maintenance had the year off). The last one really is the worst and really boils the blood in my veins. The towel had some brown skid mark looking streak ( i will leave you to your own conclusions, dear reader, but one can't help and let their mind run wild... bathroom toilet towel.... All I said is thank God I opened up my towel before taking a shower! Seriously sad that the checkin staff told me the shift manager at first wasn't in (later, when I was in a hurry to check out somehow they could be summoned) but they will get back to me after I send them my email and phone#. Lesson learnt, you try to be cordial kind and you get ignored. I should have called The State Sanitary Inspectorate to investigate the brown stuff on the towel.