Milestone Krakow Center Urban Living

The service is very terrible. Arrived on Saturday afternoon around 1pm, but there was only one staff member who even didn’t have right to check the system. She could find my booking, but could not find the key to the room assigned and she could not reassign another room, because people in charge not there and she had no access to system. Asked me to wait, when came back after 6pm, still could not solve it. Came back after 9, changed to another staff who tried to take me to the room with the staff key, there is still guest in that room!!! I was about to find another hotel after a long tired day. The staff assigned me another room that you can open by keys but not cards. Finally I can take a shower and try to sleep, but the drainage of the bathroom was blocked, no water could flow out but went out all the bathroom and bedroom, flooding. When checking out in the morning, no staff there, left the key to a cleaning lady. Terrible experience. Trip has tried to contact them but could not reach any person in charge. Trip has also trying to delay my complain. Reported last Wednesday and five days later, I still couldn’t have an apology or compensation.

I like The location, just 15 minutes to the old town, and close to local market. Rooms are clean and new, with simple kitchen makes long stay easier, staff are very friendly, the building is next to student living building from the same operator, and it is very quiet. There is also a big private yard, you will love it in a good weather.

I do recommend

Esta bastante cerca de todo (15/20 min andando), la habitación era casi nueva y estaba muy bien, la cama un poco incomoda y la colcha de la cama doble parecía individual. Por lo demas genial.

隔壁是學生宿舍，服務基本沒有，但在華沙相對中心的位置，這個價錢也是不可抱怨的了。好處就是房間設備很齊全，可以自己煮飯

A lot of opportunities, Clean and modern rooms! You can Open the window only a small range! At first I had to make a reclamation, so Ive got a room that was actual cleaned before!

It's not too far from various points of interest if you don't mind walking a bit. In exchange you have a very comfortable studio apartment.

Safe, clean, quiet, Excellent staff!!!

J’ai passé un agréable séjour dans cet établissement. Le personnel très sympathique et accueillant. La chambre était propre, très moderne et parfaitement équipée. Des commerces et transports en commun tout près. Très facile de s’y rendre.