Belle Epoque Residence

Just returned from 4 nights staying at Belle Epoque Residence and was very pleasantly surprised at how beautiful our apartment 13 was. The decor was beautiful and the furnishings were superb. If we had wanted to cook for ourselves there was a job and oven but no microwave or toaster. There was also a dishwasher which we didn’t use. On arrival a hot drink would have been nice and although there were tea bags there was no milk so we had to wait until the morning when the supermarket opened. Lovely comfortable bed and squidgy soft pillows so great nights sleep. A lift was a blessing as my husband has difficulty with stairs. The bathroom was good, lashing of hot water but it was a bit of a struggle getting into the high bath. There was a sauna and a small gym but we didn’t use these as were too busy exploring. The location was quiet and not far to walk to the main square. We did have one issue and that was the young blonde girl on reception who was completely lacking In customer care skills and did her best to hide behind the reception desk to avoid eye contact or having to speak. We had an issue with the tv and said she would look at it, having been reminded about it she did reluctantly come to the apartment but couldn’t sort it, no apology etc. definitely a training need there! On our third day there was a different girl on reception who was bright and bubbly and a pleasure to speak to. All in all a wonderful trip to Krakow and I would recommend the Belle Epoque Residences

The Belle Epoque is one of the best apartments I’ve stayed in. Lovely modern furniture and spacious. Stayed a week 3 of us in the superior room and there was plenty of space. Everything was there on hand and there is even a washing machine and a tumble dryer to use. Very clean and the staff were really helpful Thank you

We stayed in a Superior One Bed Appartment. The appartment was very clean and equipped as per the description - there was no microwave and toaster on the description and true to their word these were not in the appartment. We ordered the breakfast box for three. We were expecting a little box each. What we received could have fed for or five people. It was a quality continental breakfast. We arrived after the receptionist had left. There were clear instructions on the desk about the out of hours number to call. We collected our door cards from a key box on the wall. As an added security measure the number of the key box did not correspond to our room number. If only the travellers who tried getting in our room around 2 a.m. had paid more attention to the remote receptionist. It turned out that the number to open our key safe was the same number to access the safe in the appartment. In keeping with its eco credentials the air con only works when all the windows and doors are closed. The bathroom was very nice with a bath, a shower over the bath and plenty of hot water. The bath sides were a little higher than normal. Something To consider if (like my mother) you struggle to get into a bath. The appartments are situated in a quieter part of the city but are ideally placed for getting to the Main Square and are a 20 minute walk away from the Jewish Quarter. A great appartment and I wouldn't hesitate in going back.

We had a 2 floor place, without window on main floor, only sky velux on the top room. Avoid if you are claustrophobic...The velux ,top of the bed is front of the out side air-system which is it very noisy. Staff useless (when somebody is there....). TV out of service 4 days, even after I asked to be fix. The sofa, considered to be used as a bed, is just a sofa. You can unfold it , but there is no sommier, only good for very light person, not for normal adult. Kitchen is okay if you don't cook. ( 1 cooking pot and 1 pan). Mini mini store around the corner, (some drinks and few snacks). Expensive for what it is. Double check before choosing this place. Not what you can call "luxury", just normal.

We stayed in Apartment 31 on the 3rd floor. A really lovely traditional building in beautiful condition. The apartment was really well equipped, we had a double ended huge bath which was lovely. The room was really nice and warm, lovely to come back into after a day out in the cold temperatures. There is a little convenience shop right next to the apartment which has most of the things you might need. We loved the stay, and would definitely stay here again.

Close to the Old Town, shop below, great location for everywhere nearby. Room VERY clean and spacious. A lot of knocking (thinking pipe work in the morning) from above, which was annoying as it woke us all up. Otherwise great stay. Would consider staying again due to location.