Belle Epoque Residence

What a beautiful place, the apartment we stayed in was self catering we had three rooms one was a studio without balcony, studio apartment with balcony and family apartment with two floors but every apartment was spotless and so comfy and had everything you needed and if it hadn't reception was more than happy to help, there's a shop next door for snacks drink or anything else you need, there is no bar or restaurant in the hotel but your just a ten minute walk away from the square which not only is stunning, has beautiful architecture but so many bars shops and eateries, the locals are very friendly and more than willing to help if you need directions, it's a must place to go.

A beautiful apartment building with very stylish rooms, wooden floors and large windows which make the accommodation very comfortable. There were only two of us in the apartment, so we didn’t have to use the sofa bed which was very hard to sit on as a sofa, not least as a bed ( other Jet 2 customers have mentioned this) so I can only imagine that this would be extremely uncomfortable to sleep on. There were no English speaking TV channels ( not that we wanted to use them) so the TV was not used and the TV in the bedroom had been removed from the wall anyway, leaving the bracket visible, so we couldn’t watch it if we’d have wanted to. The kitchen was small, but has an oven, fridge and dishwasher. No microwave and very few utensils to make food. We chose the apartment so that we could make our own food after sightseeing and being out on trips all day, so this was sometimes difficult without the essential utensils like wooden spoons, etc. We have stayed in Air B and B apartments in the past which have been significantly better equipped and considerably less expensive to stay in, so this was definitely not the best. There was also no information at all on where/ how to dispose of any rubbish. We tried to separate our recycling, but didn’t know where to put it as there was no information at all in the apartment so had to leave it in the apartment which was not ideal. No information either about check out times, I did look on the Jet 2 essential information from my booking, but no information there either. You have to call reception to ask questions when it is not manned ( I think they are there during the day as we were out on trips and tours so did not see anyone), but because of this, and the most disappointing thing about this stay here was that we often forgot to call and order our breakfast which was part of our booking. This meant, because we did not call before 12 midday as stated because we were out on tours etc, we could not get a breakfast and had to leave early in the morning without having had anything to eat. Also, on the days when we did order the breakfast, it came too late to eat before we left, despite the person we called saying that it would be arriving by 7.30 am. It was sometimes there, in the reception as we left, just having been delivered in a crate and waiting to be delivered to our apartment. This is not ideal. All in all, the apartment was beautiful and very clean, comfortable ( bed was very hard), but I think that it would be a lot better if reception was staffed and you could ask questions about your stay etc. There was nothing at all in terms of hotel information in the room. It makes you feel like there is nobody on hand to help. We did not see anyone at all during our stay who was a member of the hotel staff, any cleaners, Jet 2 staff or any representatives. Krakow is an amazing city, but I think we might choose alternative accommodation if we were to come back in the future.