Charis Seaview Suites at The Shore Kota Kinabalu

Recensioni su Charis Seaview Suites at The Shore Kota Kinabalu

Charis Seaview Suites at The Shore Kota Kinabalu

B13, 18th Floor, Jln Lapan Belas, Kota Kinabalu, Sabah, 88000, MalaysiaDettagli hotel
Charis Seaview Suites at The Shore Kota Kinabalu
Charis Seaview Suites at The Shore Kota KinabaluCharis Seaview Suites at The Shore Kota KinabaluCharis Seaview Suites at The Shore Kota Kinabalu
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

8.2/10
Molto buono
9 recensione
Recensioni verificate
Ubicazione8.9
Strutture e servizi8.3
Servizio7.4
Pulizia8.0
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Tutte le recensioni(9)
Recensioni positive(7)
Recensioni con foto/video(4)
Recensioni negative(2)
Utente ospite
Suite (con vista sul mare)
Soggiorno: dic 2024
Viaggio con amici
1 recensione
7.5/10
Pubblicata: 10 feb 2025
Smua ok, service staff pun ok, yg tidk ok cuma tiada parking tdk d sediakan, sndri kna bayar parking rm1 per hour, lift the shore memang sma sja dgn lift2 tmpat lain yg padat pda waktu check in 4 pm & check out 12
Traduci
Risposta dalla struttura: Dear GuestThank you for your feedback! We’re happy to hear that you were satisfied with the service and overall experience. We also appreciate your comments regarding the parking situation. Please note that the parking fees are managed by the building management, and we understand that this can be an inconvenience for our guests.As for the lift, we apologize for the crowding during check-in and check-out times. Unfortunately, the lift is also managed by the building, but we will certainly pass along your feedback to see if improvements can be made during peak hours.We hope to welcome you again soon and provide an even better stay.Best regards,CHARIS
Marmar Ac
Suite (2 camera/e da letto, con vista sul mare)
Soggiorno: dic 2024
Famiglia
26 recensione
10.0/10
Eccezionale
Pubblicata: 23 feb 2025
Good and lovely view. Parking easy. Staff very helpful. Fresh air, clean and spacious place to stay.
Traduci
6/11
Risposta dalla struttura: Dear GuestThank you so much for your lovely feedback! We're thrilled to hear that you enjoyed the view, found the parking convenient, and appreciated the fresh air and spacious environment. Our team works hard to make sure guests feel welcome, so it’s wonderful to know you had a great experience.We’d love to welcome you back anytime!Best regards,CHARIS
amy wineaus
Suite (2 camera/e da letto, con vista sul mare)
Soggiorno: mar 2025
Famiglia
1 recensione
8.0/10
Molto buono
Pubblicata: 14 apr 2025
need to improve on customer service
Traduci
Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize if our customer service did not meet your expectations during your stay. Your comments are valuable to us, and we will certainly take them into consideration as we work to improve our service.We truly appreciate your input, and we hope to have the opportunity to welcome you again and provide a better experience.Warm regards,CHARIS
Darren
Suite (con vista sul mare)
Soggiorno: mar 2025
Coppia
1 recensione
9.5/10
Fantastico
Pubblicata: 13 apr 2025
Our host showed us to the room and explained all. Air conditioning units were very good and quiet at night. We didn't watch much TV but it was in perfect condition. Some may say the bed is hard but for me I slept perfectly. Being on the waterfront we had access to all restaurant's cafes and shops. The negatives would be the drain in the kitchen and the bathroom. I suspect these drains are not sanitised. I overcame this problem by putting the bathmat over one and a bin over the other. This negated the smell. Plenty of storage and also a pull out couch for a small child.
Traduci
Risposta dalla struttura: Dear Guest,Thank you very much for your detailed feedback. We're glad to hear you enjoyed the comfort of the room, especially the quiet air conditioning and the convenience of our location. It's also wonderful to know you had a restful sleep.We sincerely appreciate you bringing the issue with the kitchen and bathroom drains to our attention. We have already taken steps to resolve this by ordering floor trap covers, although the stock has not arrived yet. We apologize for any inconvenience caused and thank you for your understanding and resourcefulness during your stay.Your feedback helps us improve, and we truly value it. We hope to have the opportunity to welcome you again with an even better experience.Warm regards,CHARIS
Utente ospite
Suite (con vista sul mare)
Soggiorno: nov 2024
Famiglia
2 recensione
9.0/10
Ottimo
Pubblicata: 29 dic 2024
The unit itself is ok. Great location, great service, check in and check out is smooth. But the lift of building itself can get very congested, long waiting time and always full.
Traduci
Risposta dalla struttura: Dear GuestThank you for your valuable feedback! We’re glad to hear that you enjoyed the location, the service, and that your check-in and check-out process went smoothly.We sincerely apologize for the inconvenience caused by the lift congestion during your stay. We understand how frustrating it can be to experience long waiting times, especially during peak hours. Unfortunately, the lift is managed by the building, but we will certainly pass along your feedback to see if there are ways to improve the situation.We truly appreciate your understanding and hope to welcome you back soon for a more seamless experience.Best regards,CHARIS
Utente ospite
Suite (con vista sul mare)
Soggiorno: feb 2025
Solo
1 recensione
10.0/10
Eccezionale
Pubblicata: 22 mar 2025
So comfy
Traduci
Risposta dalla struttura: Dear Guest,Thank you for your kind words! We're so glad to hear that you found our homestay comfortable. It's always our goal to make our guests feel at home. We hope to welcome you back soon!Best regards,CHARIS
Utente ospite
Suite (con vista sul mare)
Soggiorno: mar 2025
Famiglia
1 recensione
10.0/10
Eccezionale
Pubblicata: 15 apr 2025
Bagus
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Utente ospite
Suite (con vista sul mare)
Soggiorno: dic 2024
Lavoro
8 recensione
5.0/10
Pubblicata: 8 gen 2025
入住後發現浴巾是臭的，熱水機韓國品牌沒有任何使用説明，發短訊要使用説明一直沒給，住了兩天沒熱水喝也不能泡茶。服務非常不到位。位置很好，下樓是海。在15層看海景左邊有建築遮擋。在同一棟樓裏，有不同民宿和一家酒店，後來訂了酒店在同一棟樓19層，看海全景，房間裏結構 家居一模一樣，但價格比這家便宜。
Traduci
Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay, and we regret that your experience did not meet your expectations.Regarding the water dispenser, we understand your frustration with not having hot water during your stay. We’d like to mention that the instructions for use are provided on a piece of paper attached to the dispenser, and we’re sorry if you may have missed it. We will make sure to highlight this better in the future to ensure that all our guests can easily find and use the appliance.We also regret the inconvenience caused by the smelly towels, and we will address this immediately to ensure that it doesn’t happen again.We appreciate your kind words about the location and sea view. We will continue working to provide the best possible experience for all our guests.Thank you once again for your feedback, and we hope to welcome you back in the future for a more comfortable stay.Best regards,CHARIS