Royal Bay

This was our 2nd stay at this hotel and can only say how an insensitive ignoramus can spoil your holiday. The owner’s son appears to now be staff on reception and he is about as inviting as having to poo a hedgehog. On the first night we were there, he insulted 2 guests (not to their face but to another guest) calling them alcoholic because they enjoyed a drink on holiday. As he was noticeably disabled, as am I, I asked him what had happened to him and he bluntly said, “It is my mother’s fault, I was born like it”. He then told me that I did not need my crutch to walk with (something I have needed for over 24 years) as he had seen me walking around the pool table without it - a complete fabrication. At this point, I just felt uncomfortable every time I saw him so all I could do was ignore him and try to enjoy the holiday. The next morning at breakfast, I asked if there was any bacon as the tray was empty. The female owner came out with 8 more rashers and promptly told me, “my daughter says that bacon is not good for you”. We soon learnt that Mrs. Owner and her staff tried to save our lives every morning by putting out 8 rashers of bacon at a time and making us ask for it when it ran out - last year it was plentiful. We had freezing cold showers every morning and complained to the staff but this fell on deaf ears. In fact the only time the showers were warm in our room was between 1600-1700. My wife, who is dairy intolerant, asked for plant based milk only to be told they do not do it - something you would expect from the hotel’s 4*+ rating. The disabled toilet in the reception area is permanently locked as it is used as a store room. When my wife asked if I could use it, she was told that as we had not let them know I was disabled then we could not. On the plus side of this hotel; Katerina, Andreas and the cleaners - brilliant customer service something the owner’s son and Mrs Owner could learn from. The location is lovely. It is a great shame as this could be a fantastic hotel with a bit of an update and better service by the aforementioned people.

Booked a junior suite with TUI only be to given a double with a sofa in.After much discussion with rude management and TUI on phone,we were stuck with this misold room.Do not book with TUI at this hotel Staff including owner incredibly rude with no help to solve problems.Tui are to blame for misekling a room for 3 adults clearly not suitable (photo evidence to follow)