Grecotel Kos Imperial

The hotel is very nice, the staff are very helpful. My only critisism is that the hotel is starting to get a bit old and it needs to be renewd

Amazing hotel and Kudos to all the staff! We arrived at 10 mins to 1am, and as the late snack was finishing in 10 mins, the night receptionist made sure we went straight to eat something before checking in (we were starving, so thank you so much!!!). The food in the main restaurant (buffet) is quite good (I normally do not expect nice food from a buffet, but the food was good and the also the quality and quantity of food was bang on!). The 1930’s bar has an amazing view and the staff is very friendly, so we went there every night as the atmosphere was really relaxing. We also tried the Fenicia Restaurant, the fine dining restaurant. The staff is good, the place is nice but I felt that this time the food was not up to the expectations (we had the €100 lobster menu). Everything was good but not as good as it could have been. Also, I am Italian and I didn’t find the Linguine Lobster nice (sauce was not great, linguine way overcooked and no salt), but I understand that they will have to adapt to a more international clientele so by all means the linguine might be very good for other people. The housekeeper made a nice towel elephant with my husband’s glasses - we have found this hilarious! The last day we asked for a late check out as our pick up was at 8 in the evening, and they have found us another room for us to stay until 6pm by paying only a little extras. This gesture was really appreciated!!! So a great experience, I would definitely go back again. Thank you so much for all the staff at the Grecotel Imperial!

When we arrived late at the hotel pauline from guest service took us down for a late meal and then showed us to the room. The breakfast at the main restaurant was amazing and we absolutely enjoyed it. The buffet was enormous with a big variety of food. Then, Eleni from the guest services gave us a hotel tour and explained the hotel facilities to us. She was really helpful and helped us to get to know the hotel and also helped us book a boat trip for 3 island cruise, which was definetely worth it. The staff at the main restaurant and the lobby bar, Rafaella, Olivia, Andrea, Maria, Evridiki, Christina were lovely and so hard working. Also the people cooking the meat during the meal are incredible and always with a smile on, happy to see you and assist you! The bus stop is right outside of the hotel and the ticket costs 2 euro and they accept cash only. This is my experience at a 5star hotel.

**A Stunning Resort with Room for Improvement** As a family of five, we had a memorable holiday in Kos, staying at the Grecotel Kos Imperial. The resort itself is stunning, with plenty to offer, but unfortunately, several minor issues impacted our overall experience. **Arrival** Firstly, a big positive welcome was our arrival. We arrived late due to flights and some delays. But the staff were so lovely on check-in, our bags were taken to our room, and we were offered some food in the buffet which was plentiful. Good start. **The Air Conditioning Saga** One of the main reasons why I rated the hotel 3 stars was mainly due to the ongoing, unresolved issue with our room's air conditioning. From the very first night, it didn’t work properly. Unknown to us, the unit kept on shutting down every three hours, and we only discovered after several frustrating nights of poor sleep that the whole system needed to be rebooted each time. It wasn’t until 1 a.m. on our third night that a fantastic night porter came to the rescue with two fans and figured out how to reset the air conditioning. Despite this, the problem persisted for the rest of the week. Maintenance staff, including the head of maintenance and one of the hotel managers, visited our room multiple times, assuring us the system was fine. Yet, the error code flashing on the screen persisted, and despite informing five different staff members about the specific problem (thanks to a quick Google search on our part), it was never fixed. We ended up resetting it ourselves every few hours throughout the day, and even in the middle of the night. We wanted it fixed because we knew there was another family coming into that room straight after us totally unaware of the problem, but the hotel seemed to not really care in the end. To be honest though, Tui who were our reps, were brilliant in trying to help. **Towel Gate** While our room was conveniently located near our preferred pool and offered a lovely view from the balcony, the biggest issue was the dreaded *towel gate*. Despite supposedly strict rules against reserving loungers, no one followed them, and we found ourselves setting alarms for 6:30 a.m. just to claim poolside spots. Initially, I refused to participate in what seemed utterly ridiculous. However, after a few days of our family being split up on opposite sides of the pool, and hearing other families discussing the same struggle, I caved. One morning, we couldn't get any poolside loungers and ended up with uncomfortable metal loungers on the grass, far from the pool. The frustration reached a point where I joined the early risers to claim a spot. It’s baffling that the hotel can’t simply assign a specific number of sun loungers to each room, which would save so much hassle. **Communication Frustrations** While the staff were consistently polite and welcoming, communication was an issue. Asking for anything felt like the “computer says no” sketch from *Little Britain*. The staff wo

Got to the hotel later than expected as the flight was delayed. Staff welcomed us at the door and asked if we were hungry and rushed us down for dinner before we checked in. Staff are extremely polite and helpful. The food is lovely, lots of choice. Snack bar and pool bar are great with lots of options available. Managed to get sun beds easily, I've seen people moan about availability but this wasn't the case. Rooms are nice, only complaint it the bed is hard, but maybe some people like it that way.

Just got back from a 9-night stay at Kos Imperial, and as a young family with two children (ages 9 and 5) on our first all-inclusive trip, we were thoroughly impressed. The resort is incredibly well-organized, and every staff member goes above and beyond to cater to guests' needs (and it’s clear that many guests coming here demand a lot). The atmosphere is relaxed yet refined on the whole. There was a predominant UK-based guest demographic during our stay. The food was consistently excellent and on point, offering a wide variety of choices, and the grounds were impeccably maintained. Housekeeping did an outstanding job; our room was cleaned to a very high standard every day. It was clear that no request was too much for the team, as long as you approach staff with respect and in the right way. Evening entertainment was solid overall, with a variety of shows that kept both kids and adults entertained. We particularly enjoyed the early afternoon poolside DJ set, which added a nice, relaxed vibe. While the resort is clearly kid-focused, it doesn’t have the overbearing features like pirate ships or waterslides. Instead, the kids club, Grecoland, was a standout. The kids' staff were super engaging and fantastic with young children. Highlights: - Impeccable cleanliness - Efficient organization - Great food and drink selection for all inclusive - Solid evening entertainment and relaxing afternoon DJ sets - Engaging and attentive kids' staff at Grecoland Areas for Improvement: - Some health and safety concerns around the pool area: there are a few holes, uneven ground, and concrete edges in the Jacuzzi and kids' pool. - The gym equipment is a bit dated and lacks range for this price point. - Private bathrooms could use a refresh. For example, the waterfall shower in the bathtub can cause water to spill over the floor, which is unavoidable and inconvenient again at this price point. Overall, Kos Imperial offers a fantastic experience for families looking for a well-rounded, all-inclusive resort with a focus on service, cleanliness, and thoughtful entertainment. With a few improvements, it has potential to be even better. Ignore the bad reviews, I’d recommend to families but if you’re single or without kids looking for quiet (or on the contrary, you need pirate ships and more slides) you might want to keep scrolling.

We loved our stay at the hotel. Went for 10 nights in June with our two young children (4 and a baby) and our mother in law. We went outside of the school holidays which may have meant the hotel was quieter than some other reviewers have found We loved all the pools (saltwater and temperature absolutely fine) and the beach, and also made use of the gym and the yoga classes (which were very quiet and could have done with more promotion on the app as it was hard to know when the classes were) The only pool we found it hard to get a bed was the kids pool which was very popular as it was nice and shallow so our 4 year old could play all day and made friends with other children of all nationalities They couldn’t have catered better for our baby. We hired a push chair from the hotel and beforehand I ordered a cot, baby bouncer and a baby bath which were all in the room on arrival The grounds in the hotel are amazingly well kept. Made it a pleasant walk round the hotel with the pushchair and along the beach path The staff at this hotel were amazing and made it a great stay. The staff in the restaurant were so friendly and helpful and all the bar staff at night were fantastic too. They work very long hours but are always so friendly and made time for our children The only downside for us was the kids club. It’s not the fault of the staff who run it. They couldn’t have been friendlier and more accommodating. But there was no air con and our daughter kept getting too hot there. It also feels like it’s a little underfunded. We have paid for kids clubs at other hotels at the past and they have been much better, with an air con room full of new toys. We caught a taxi to Kos town with no issues. Would recommend that. A few people have commented that the entertainment was late. But I thought the kids disco was at a perfectly fine time and then the other entertainment, well our 4 year old managed to stay up just fine. We were on holiday so bedtimes were late anyway