Hotel in zona 96 playground, Kolkata

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

It was a beautiful place 😊 everything is so nice . I had a great experience i was with my family everyone had a smile in their faces which walking. Reception were so friendly with us. It is a perfect place to visit for peace and space room was full of fragrance.

Il servizio in generale ha una velocità relativamente lenta di risposta che richiede una rapida accelerazione.La scheda porta non può aprire un mezzo giorno per aiutare a risolvere, anche se l'atteggiamento è buono, ma l'efficienza di lavoro non è alta.La chiarezza delle lettini deve essere migliorata.

Desovrani hotel è così buono 💯 👍 Il comportamento delle persone è molto buono e la camera dell'hotel è molto bello 💯 buon lavoro e cibo molto delizioso. Il buffet mattina è stato così fantastico. Le camere erano così pulite e igiene. Le loro forniture erano molto buone e le loro strutture erano sufficienti per un paio di persone.

Come in Vivanta Kolkata. Allover service is very good. Specially, The Food quality. In food item 'Misti' is awesom. Also, Meeting Hall is great. And lastly Chef Rafid, Alamgir, Sandipan, they are very helpful.

Questa è la mia seconda volta che Marriott Kolkata mi ha fatto restare a Fairfield e ho scelto di restare di nuovo qui a causa del servizio eccezionale in tutti i fronti. Il personale del ristorante, guidato da Biswas, è sempre stato sorprendente e ho anche detto di aver soggiornato negli altri hotel Kolkata che le opzioni alimentari qui sono molto meglio. Il personale frontale è anche amichevole e accogliente. La prossima volta scelgo di rimanere qui.

Questo è un grande servizio dal personale dell'hotel, soprattutto al personale del ristorante per colazione. Si prendono sempre cura di ciò che vuoi e offrono scelte alimentari a me e al collega. Certamente, il cibo per colazione è grande, varie scelte. Amo il caffè e la torta così tanto. Quando sanno che siamo l'ultimo giorno all'hotel, hanno preparato una torta semplice ma piena di ospite della squadra di ristorante. Grazie tante e torneremo di nuovo.

L'atmosfera è attraente. Il servizio in camera è buono . Mangiare anche delizioso, un posto molto buono per le vacanze. Destinazione perfetta per le famiglie. Il posto è per tutti (bambini a persone anziane). La squadra GRE che ci ha guidati è stata molto utile, tutto il posto buono per visitare. Grazie 😊😊