Utente ospite
9 maggio 2023
To flee! Nothing was right. Nothing looks like the photo! We arrive at the hotel at 8:30 p.m. we are only entitled to cold food, impossible to heat (by asking the lady at the reception). We see on our homepage that the bar is open until 1 a.m. but in fact it is not at all the case it is closed all the time. Breakfast in the morning, there is practically nothing to eat, nor orange juice at times (horrible orange juice). The toaster only works sometimes. The hot chocolate in the machine just makes hot water. In the morning sometimes there are just cereals and only salty. The pool is dirty, the stairs are broken. There is not even a cushion on the outdoor canopy beds. The walls of the hotel fall into ruin outside no maintenance. The restaurant in the evening only 5 cold dishes to offer. Just one evening a gentleman made us eat HOT and it was good. The decoration of the restaurant has nothing to do with the photos, there is no effort. So let's talk about the room! A real disaster, I've never seen that. The kitchen is not arranged at all, there are not even tables or chairs! The sofa is very very dirty. The air conditioning does not work, as does the telephone and some lights. In the bed full of hair and hair, with a very dirty plaid of very suspicious traces on it and holes. Bedside lamps, there are not even bulbs and are broken (they fall). The super dirty box spring and mattress under suspicious stains everywhere! The horrible mattress we feel the springs. Room on the road side much too noisy. Household people do not have enough household training because they just sweep (not everywhere), when you are there! Or when we weren't there, the door remained open! The bathtub faucet does not close properly and we rarely had hot water! Window filled with humidity. The flushing does not work every time. The toilet brush is a calamity. The cupboards are broken. The bay window on the living room side has a lot of trouble opening, not fixed we lift it. Price far too excessive, and it's not a hotel that deserves stars! The director didn't want to hear what she was told, she said there was worse. She never wanted to reimburse us at least part of it, for her her hotel is perfect. She even came to see us to avoid making a scandal because other people were also complaining about her hotel. We stayed 4 days, thank God! It looks like a hostel rather than a hotel, and again! If you don't want to put your money in the air, don't go!
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