Hotel Super 8 a Kissimmee

AVOID THIS PLACE! Unsafe, disgusting conditions, and we were scammed for more money. We booked via hopper to arrive and be told that they didn’t have our reservation, but they’d honor the hopper price and I’d have to request a refund via hopper for the additional charge. With it being after 1AM by the time we got this far, we accepted that we just needed a place to stay and we’d figure it out. So we paid AGAIN for the room we’d already booked. Then Initiated the Hopper refund request, went to our room and were horrified by the conditions. There was literal filth on the walls, the smoke detector open with no battery, no lights in the bedroom lamp, yellow pillows, no flat sheet on the bed, a dirty rag on the shower curtain, a terrible smell… I could go on. Given the time of day, how deplorable the room was, and what we had encountered at arrival, we decided the safest and best option for us was to leave this property. We returned in the morning and requested our money back. The manager very graciously and apologetically refunded our money that they had charged us. We were honestly very pleased this interaction, but now they’ve told Hopper that we’ve already been refunded the double charge and are not responding to the further refund request after I’ve explained to hopper that the hotels refund was for the stay itself given the terrible conditions, not for the double charge. Case still pending but I don’t understand why they won’t acknowledge Hopper and accept my refund request for a booking they swore they never even received the money for in the first place. Total scam. Nasty property. Avoid at all costs! Hopper should not be doing business with this property