Hotel Ascend Collection a Kihei

We would never recommend this hotel to anyone and only writing a review to warn others in order to not have you go through what we did. Customer service was inadequate, rooms are disgusting and as others have stated A LOT of false advertising. Our door lock was broken and would not function, did not feel safe, told the front desk and nothing was done. Not even a offer to move us to another room. Room was not cleaned beforehand or during our stay even though we requested housekeeping. Shower was so deathly we had to request a mat which someone did drop off for us. Mold, mildew even moss (something green) growing places in the room from all the humidity. Images for our suite showed a stove which was absent. The staff tried to tell us they are only for suites but I mentioned we had a suite and showed the pictures from Choice Hotels depicting the stove in our suite selection and all they could tell us was there is no stove in your room. We mentioned our concerns to the staff and nothing was attended to. No one even asked how our stay was when we checked out, not sure if that is customary since the rooms are in such terrible condition. I have seen positive reviews for the big family suites. I would say the staff most likely spends all their time and money taking care of the most expensive suites and not the other rooms unfortunately. Pool and hot tub were not clean and pool is very small if another couple or even just one other person is in it, not comfortable. This wasn't an issue for us because we did not come to use the pool but in case you are. One last thing they are developing a new resort or something next door so the construction noise is very loud and constant. This was a very special trip for us and Maui is amazing. We recommend the island for sure, we had an incredible time just not at this hotel!