Recensioni su Melbourne ViVo

Risposta dalla struttura: Thank you for sharing your feedback with us. We take all guest comments very seriously and are deeply concerned about the issues you've raised.After carefully reviewing your comments and the accompanying photos, we have identified that the images were not taken from our rooms or property. We believe there might be a mistake or misidentification regarding the location mentioned in the review.We are committed to maintaining a high standard of cleanliness and comfort for all our guests. We kindly request a review and verification of the authenticity of these images to ensure accuracy.Please contact us directly so we can address any concerns you may have and investigate this matter further.

Risposta dalla struttura: Thank you for taking the time to share your feedback. We're delighted to hear that you found Ivan, our manager, to be friendly and helpful. He truly appreciates your kind words!We apologize for the dated appearance of the room and the minor maintenance issues you encountered. We are currently in the process of making updates and improvements to our facilities.Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a better experience in the future.

Risposta dalla struttura: Under new operator and new management, we work hard toward providing better hospitality with home-stay feeling to our guests.Hope you would stay with us again, to experience the difference.Thank you.

Risposta dalla struttura: 對於您提到的床上用品和浴巾問題，我們感到非常抱歉。我們酒店在非常特殊的情況下才會使用一次性用品，以確保每位客人的衞生和健康。關於您提到的前面房子在裝修的問題，我們也感到非常抱歉。我們理解這可能會影響您的入住體驗。非常感謝您提到我們酒店的地理位置優越，靠近公交車站和電車站，並且對面有兩大超市及葯房。我們非常重視您的意見，並會努力改進我們的服務和設施，期望能在未來為您提供更好的入住體驗。再次感謝您的反饋，期待有機會再次為您服務。

Risposta dalla struttura: 感謝您抽出時間留下評價。對於您提到的關於小強和房間老舊的問題，我們深感抱歉。我們非常重視每一位客人的反饋，並希望確保每一位客人在我們酒店都有一個愉快的入住體驗。我們酒店去年剛進行了全面的裝修，所以房間的設施和環境都是全新的。關於您提到的小強問題，我們在日常管理中非常重視衞生與清潔，確保酒店環境的整潔和衞生。我們沒有發現任何類似的問題。如果您在入住期間遇到任何問題，我們希望您能及時告知我們，以便我們能立即採取措施改進。我們期待有機會再次歡迎您，給您帶來更好的入住體驗。