TownePlace Suites Grand Rapids Wyoming

My stay was great! Staff were very friendly and helpful. Room was very clean!! No complaints. Overall a wonderful stay.

Beds and pillows are soft and comfy. Rooms are equipped with modern amenities and some you wouldn’t expect like a dishwasher and small stovetop. Nice pool, lots of breakfast options, small snack area with a little bit for everyone and spacious lobby. Staff were kind, professional and explained everything with the card for power in each room in great detail.

The property was incredibly clean. The bed was very comfortable…so comfortable I slept through breakfast.

I really enjoyed my stay at this hotel, room was nice and clean, front desk was very welcoming❤️ 10 of 10 rating from me!!

My stay was overall very good. The only thing I was concerned about is that I left a few dollars on the counter for housekeeping and then went to the hot tub and came back to change (I hadn't checked out yet). I was a little creeped out to find that two of the dollars were gone. Nothing was cleaned yet or anything just the $2 were gone. I did tell the person at the front desk and they said that they would inform the manager and look at the cameras. I have stayed here a couple times and have not had any issues. And despite the weirdness of the money situation I will likely be back. I'm assuming it was housekeeping.

We had no heat in our room (rm 223). It was 66 degrees in our room when we entered it & there was an incoming snow storm. We contacted the front desk & they decided to give us new keys (you need an inserted key in the wall for lights/heat to work) but that didn't work. I went down to the desk again & a man working came up to our room to check things out. He attempted to fix it, but nothing worked. We asked to switch rooms but they were booked up. So we had to sleep in a cold room. By morning it was MUCH colder (my guess would be 60 degrees) but the thermostat was reading "ERR". We packed up our stuff & told the front desk about the heat situation again, expecting some kind of resolution. The lady wrote down my name & phone number & assured me a manager would call. We received no phone call so days later I contacted corporate. After several days I finally received an email from Katrina (gen. manager) stating they're sorry and added 5,000 points to my Marriott Bonvoy account. Talk about a slap in the face! I spent $150 to sleep in an incredibly cold room with my young child. We spent less than 12 hours in our room due to this and left without using any other services (not even the shower because it was so cold.) We couldn't get out of there soon enough. I had reservations to come back and stay for 2 nights in June 2024 but I have now cancelled them and booked elsewhere. Terrible. Also, hallways smell horrible, however rooms are clean. That's the only positive I can say.

We really enjoyed our stay! Our room was amazing very clean and a great suite

Beautiful hotel, had a wonderful stay and definitely would book again.

Great hotel! Was very clean and well maintained! Would stay here again!