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Kores Boutique Hotel & Spa
4.5/514 Recensioni
Well, perhaps I'm not fair using the word ”they” in the title, since every single member of the hotel stuff, have been extremely polite. The girls in the spa, the technician, the receptionists, everybody: They have been amazing. So, the destruction, was one man's work only: the hotel owner's, himself. And of course, his guidelines-directions, that the hotel is following, should be held responsible also. I will try to be comprehensive, because if I right in detail everything that happened, I will not be over writing until...tomorrow. I had booked an executive suite for me and my wife for our wedding anniversary (3 nights). The room, costing itself 200€ per night, had a problem with heating: no matter what we tried, the temperature would not rise above 21 degress celsius during our first night (anniversary night). Hotel stuff was informed. Wasn't able to fix this also. When we woke up the next morning, and the heating was operating the whole night, the problem remained. I asked if we could switch to another room with no heating problem. Two different hotel employees, had confirmed already that there was a problem with the heating of my initial room. The receptionist agreed to meet my demand and offered us the chance to switch to the junior suite. But, when I asked how much should I pay, she said that we would have to pay THE SAME price, just like if I was staying in the executive suite , for 3 nights. I responded that this is non-sense, and she replied that she notifies us about the decision the hotel owner himself had made. I requested to see him. And request was granted. Comprehensively: I said that 1) It is non-sense to ask us to pay for the junior suite the same price to the executive suite, which is, among others, 22 square metres larger as a room, especially since the problem was at THEIR end. We already have suffered enough with all this of course, and he should consider this also and leave us transfer to junior suite in peace, for God's shake. He replied in an amazingly rude, hostile and careless manner that :there was no problem with my initial room. The heating system is controlled centrally by the hotel. So I can't modify the temperature myself, because, what if I wanted to reach 30 degrees celsius in my room? So the problem is mine and it is my choice to change room. So I have to pay the whole initial booking, which concerns 3 nights in an executive suite. After alI, I chose their hotel to come, the didn't force me to. I COULD NOT BELIEVE MY EARS. And I wouldn't believe that this could happen in a 5 star hotel in my country. I said that, if so, then 1) Why this is not refered in your website? That we have to stay ”cool” in a winter destination like Zagorohoria and the heating is modified centrally depending on the preferences of the person in the reception? 2) Why then, two different employees of yours confirmed that there is a problem with the room? And why your employees didn't tell me that the heating is controlled

Domande frequenti

  • : quali sono gli hotel a tema terme più richiesti?

    : che tu sia in viaggio in questa città per lavoro o piacere, Kores Boutique Hotel & Spa è un hotel preferito.

  • : qual è la tariffa media degli hotel a tema terme?

    : per quanto riguarda gli hotel a tema terme, il prezzo medio nei giorni feriali è pari a 194 €, mentre nei fine settimana (venerdì e sabato) è di 191 €.

  • : quali sono gli hotel a tema terme dotati di piscina?

    : ci sono tanti hotel a tema terme con piscina. Kores Boutique Hotel & Spa è molto richiesto.

  • : quali sono gli hotel a tema terme che offrono strutture per il fitness?

    Vuoi tenerti in forma? Kores Boutique Hotel & Spa offre strutture per il fitness. .

  • : quali sono gli hotel a tema terme che offrono un centro benessere?

    La stanchezza si fa sentire dopo il viaggio? Kores Boutique Hotel & Spa offre un centro benessere molto apprezzato.

  • : quali sono gli hotel a tema terme che servono la colazione?

    Kores Boutique Hotel & Spa offre una deliziosa colazione.

  • : quali hotel a tema terme offrono il servizio di trasporto da e per l'aeroporto?

    Kores Boutique Hotel & Spa offre il servizio di trasporto da e per l'aeroporto.

  • : quali hotel a tema terme sono di lusso?

    Cerchi servizi di lusso? Kores Boutique Hotel & Spa è molto richiesto.

  • : quali offerte sugli hotel a tema terme sono disponibili?

    Trip.com offre vari sconti e promozioni sugli hotel a tema terme. Per scoprire le offerte disponibili, vai alla pagina dedicata su Trip.com.

Informazioni di viaggio locali

Numero di hotel1
Numero di recensioni14
Prezzo più basso120 €
Prezzo più alto463 €
Prezzo medio (fine settimana)191 €
Prezzo medio (giorni feriali)194 €