Premier Inn Kendal Central

Went to the hotel in Kendal in all innocence for a wedding. If you go don’t stay in room 118 the tv keeps going off (not recommended when England play Wales) the mattress was not king size or comfortable and the bed above squeaked all night. Complained in the morning but we have been told by HQ that we should have complained in the night and changed rooms at 2 in the morning the guests in the other rooms would not be pleased. Now I know I will and kick a loud fuss up. Room 118 don’t accept ☹️ The wedding was nice and the taxi driver who took us the reception was excellent.

Helpful, friendly, staff, trying to do all jobs at once and keep guests happy. There is obviously a shortage of staff and this leaves the small team overstretched, particularly at breakfast when things need refilling etc. On 2 mornings there were no hash browns or mushrooms available for any guests- not sure why -when there is a supermarket in the vicinity! Large,newly refurbished room which was clean, with a comfortable bed.Lots of hot water -great shower. No heating in room 2 on arrival - and we suspect this had been a long standing issue. We were given an oil filled radiator for the duration of our stay. Shame on management for not sorting this out. Hotel in great location for town shopping etc. Come on premiere inn management - sort this out - it could be a little goldmine.

Both types of WiFi - free and ultimate - simply didn't work in the room (and this issue has been reported by other reviewers). One part of the hotel - the bar - did have WiFi but that wasn't available at the times I needed. Hot water was tepid when we arrived mid afternoon. After speaking with a receptionist she offered to check out the hot water situation 'later'. We went out, returning 2 hours later to be told by the other receptionist that she'd gone home and left no message. I can only conclude that nothing happened. While parking is listed on the website as chargeable the rate for 2 days of £14 is simply extortionate. If I'd have known about the WiFi and parking I would have chosen another hotel.

stayed here before and as usual in any premier inn it was good and had everything you needed. The only bad thing was the new chair, when you sat down and tried to get up you were pushed forward and nearly fell out. Dangerous . I pointed it out to staff and she agreed and was going to do something about it. Staff were very friendly overall all bad part no WIFI at all so we were offered breakfast, that wasn't very good all cold and had been sat there for hours, so glad we didn't pay for it.

I’m currently at the hotel now and the staff couldn’t be more unhelpful and unpleasant! Room 227 Nobody on reception to discuss issues with. Nobody responding to the buzzer when called. Will not be returning despite needing to work in the area frequently id sooner travel further! What an awful place! The superior plus room is also far from superior! Dirty sheets. Tatty desk chair and 1 coffee pod! Amongst other things there is a general dirty feel to the room.

Arrived at hotel on 8/3/25. The woman in reception just sat there looking at us as if to say what do you want, I had to tell we had a room booked, after check in she gave us key card and told us room 7, didn’t tell us where room 7 is the other staff member had to tell us where the room is. Breakfast next morning that same staff member was on, we were waiting on the wait here to be seated sign, she come over and said “food there sit where you want “ and she walked off!!! Very rude of her. There was only bacon and beans under the light so my wife asked her if there any more food ready? She replied with “what do you want?” My said there is nothing there can you please fill it up, she not a very nice member of staff. As for the breakfast it was disgusting, all cold, the eggs come out of the kitchen and they looked freshly cooked, but they weren’t, they were like haribos, really rubbery. The room…..it wasn’t the cleanest, hair in the bath, the cups were not clean, the bed was so hard and uncomfortable, me and my wife both woke up with bad backs. We have stopped in many premier inns around the country and all have been brilliant, never had anything bad to say until now, this is the worst hotel we have been in. We will NOT be back