Elina L
27 agosto 2024
I am writing this review in the hope that it will be noticed and the situation will change. I am currently staying at Viking Star Hotel ⭐️⭐️⭐️⭐️⭐️ But does everything here really deserve five stars? NO NO! I chose this hotel because it has a gym, as I need to exercise daily due to my health condition. However, it’s impossible to work out in the gym because the air conditioner is not working. Exercising in the gym is unbearable, breathing becomes difficult, and I almost fainted! In addition to the broken air conditioner, all the staff at the reception, including the manager, make empty promises and lie, which is the most unpleasant part. If they had been honest, it wouldn’t have been so upsetting. They act surprised and claim that everything has been fixed. But in reality, nothing has been fixed! The manager was very nice and promised to have it repaired by the evening (which was not) and in the meantime, he suggested I visit the gym at another hotel, which I had to walk 15 minutes to under the scorching sun, only to find out that the situation at the second hotel was exactly the same. It’s very disappointing to be deceived by the staff, the top representatives of the hotel!! I hope the situation will be resolved so that I can soften this unpleasant review with praise for their company.
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