Sonesta Select Kansas City South Overland Park

Was snowy don’t know about cleanliness around property. Bathroom in my room had hair all over the floor and didn’t appear to be cleaned well. Person at front desk was friendly and efficient. Hallways and elevator were freezing. Heat in room only worked half the time.

The restaurant is more like a kiosk stand.. they told me when i was ready to order food just call the restaurant, but no one answered the bar or the front desk, so I physically went to the front desk and they gave me a list of items they serve like bagels, and fruit cups.. no real cooks on staff.. i was highly disappointed for this begin falsely advertised

The hotel is understaffed, no cleaning unless we ask for it, ran out of toilet paper and rather than delivering it to us we were told we had to go to the front desk to get some. The place needs a refresh, it used to be very good, but there is a reason that it has low occupancy now. We also had to go back and stay several days later and since there was no staff people over the New Years weekend the trash was overflowing the trash cans. It is a relatively low priced place now, and why it has Overland Park in the name is simply asinine since it is in KCMO and Overland Park is in KS. That confuses some people. If Sonesta is not going to maintain the property then sell it to someone who will refresh and maintain the hotel. This place is losing business to the exended stay place next door that only has a 2 star rating.

The setting of the property with all the exterior landscaping was very inviting. Once inside you can definitely tell it’s an older motel but yet still nice. The rooms were clean, accessibility was great, parking lot to accommodate, and the pool was a plus. Front desk were accommodating when we asked for a few more pillows and assured us if there was anything we needed they would help out.

The layout of the room was cool. The staff was friendly and super helpful. The room was clean and well put together.

Location is very quiet and safe. Beds are very comfortable and the rooms were clean. Only complaint was the pool and pool room were freezing so the kids couldnt enjoy swimming.

Decent place to stay, get extra towels when you book though, they want advance notice.

they charged $5 for continental breakfast that turned out to be a 100 year old croissant or very small coffee cake, a packaged small fruit in a cup, and coffee without any creamer except the flavored variety. every other place I stayed during my journey offered free breakfast of freshly made eggs, sausage/bacon, fresh fruit, waffles, oatmeal/cereals, coffee/tea/juice, etc...

You are unable to combine two reseravations made for sucessive days. This seems to be an industry standard.