UPDATE 6:30 a.m. 6/21/2024: After calling again, someone was finally sent to our room to spray the kitchen around 11:00 a.m. You would think that would help, BUT, last night, as my daughter was getting a bowl from the cabinet, she was greeted by another cockroach. This time, it was BIG! I opened the other side of the cabinet to be startled by 2 more big ones running around! After spending hours trying to kill them and cleaning roach droppings, I called the front desk and was told again that no one could come until morning since she did not have access to the spray. I mentioned that the person who came in the morning said that he has sticky traps, but that management doesn't like to use them. I told him that we already know that the roaches exist and wanted them. When the maintenance person arrived I showed him the video and even he was shocked by the size. His exact words, ”Oh wow, ma'am. That is big!” I asked if other units are having the same issue and he claimed that we were the only ones. While he was there, he found a few more dead ones under the sink. He placed several traps down and now we are waiting for someone to come spray. Meanwhile, right before I submitted this review, I went to check and two of our roach friends are stuck on the trap still alive and moving. I haven't even checked the others. This is completely unacceptable and there is no offer or option to switch rooms. Instead, I have to spend hours of my vacation trying to kill roaches and sanitize everything. Thankfully we decided not to cook or use the kitchen, but any snacks we have that are open have been shoved into the refrigerator. I mean, has anyone had to refrigerate a bag of Doritos before? The 2 stars originally given is now 1. 6:15 a.m. 6/20/2024: We are currently here at Kauai Beach Villas and the rooms though spacious, could use a little updating. The grounds are nice and the option to use the pool at the Outrigger is great because it makes it feel more like you're staying at a resort. The reason for 2 stars is due to the cleanliness of the room. When we checked in, the kitchen counter still had leftover pieces of rice on it and there were crumbs on the kitchen table. Utensils had leftover food stuck to it, so my advice is to stick everything into the dishwasher before using them. Knives are rusted and the linens were stained. The couch was filthy, stained and it felt gross to sit on it. Additionally, we ate out the first two nights, so we hadn't really spent any time in the kitchen because we're not cooking, but decided to order food for takeout last night and found a COCKROACH run across the kitchen floor! I decided to check all the cabinets and found two more under the sink and a dead fly next to some dishes. I immediately called the front desk because the last thing I wanted was to bring one them home with me. The person who answered the phone was not surprised. She mentioned that the rooms are sprayed once a month, but that she would send someone in the mo
Molto buono
109 Recensioni