Hotel in zona Felix Zawojski House, Karlovy Vary

I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the bed, it started on my feet. It was a fine massage, but not what I'd expect from a spa hotel. Afterwards, the spa staff had recommended the ”salt room” - we were excited, thinking this must be some kind of salt scrubbing room or unique experience. No. It was a room with fake salt hanging from the ceiling, very cold AC, and beds with dirty blankets thrown over us, sitting in lawn chairs. It was supposed to be a 45 min experience - just sitting in the chairs doing nothing. We left immediately. The spa team, when we finally found them, said ”it's supposed to be like smelling the salt in the ocean” - it was a hilarious excuse for a spa treatment, which we're still laughing about. They tried to charge 30 euro for this. The pool person (once we found him) also said the pool was thermal waters. They were not. The service here is limited, the property is nothing special, the price is high compared to the rest of the town, the spa is not nice, spa staff are nowhere to be found, the system is confusing, and it was by no means relaxing.

10 star for this hotel and customer service. I booked a 5x night stay in this hotel for my mum and her partner, for 70th birthday, and everything from start to bottom was absolutely perfect. Customer service as great as it can only get. Rooms stunning, restaurant, food, services, spa etc, not a bit that would need improving. Everything absolutely fabulous. I can only recommend to anyone who would like to visit Karlovy Vary. Thank you to all the staff in Corso hotel with all the help I needed during the booking, and my mum during her stay with you.

La posizione e la vista sono fantastiche, il parcheggio è difficile da raggiungere al retro dell'hotel su una collina molto forte. Ma ci sono stati e c'erano parcheggi liberi Il personale era amichevole, le competenze linguistiche inglese alla reception erano quasi inesistenti, ma siamo riusciti a ottenere con bene buon cibo per colazione e cena, considerando il basso prezzo di mezzo tavolo. Per quanto riguarda il cibo dell'hotel, la qualità e la buona selezione sono stati ragionevoli. Parcheggio accanto a me, anche se avevo dentato la sua macchina con la mia porta e l'hotel gli aveva dato il mio numero di stanza direttamente piuttosto che contattarmi che era disturbante non rispettare la mia privacy e poi è stato disturbato da un parlante tedesco che insisteva che io Fortunatamente, con le mie capacità di comunicazione, potevo spiegargli che era fisicamente impossibile e lui accettava che altrimenti il grande posto super posizione molto più conveniente di hotel Pupp e migliore posizione

My wife and I stayed here for three nights in late September, ‘22. It is just the kind of place we like – lots of character and charm, small yet large enough to provide privacy, a number of upscale features without being exclusively expensive. We enjoyed our stay and wouldn’t hesitate to return. The location is excellent, near the Grand Hotel Pupp, at the beginning of the river promenade, not far from the Opera House. There are many shops and restaurants nearby along the promenade on both sides of the river. The hotel has a number of reserved parking spaces along the promenade, and more in a lot nearby. The lobby/bar area is cozy and there is an excellent restaurant that connects with the lobby (we ate there one night and recommend it highly). The front desk staff was friendly, welcoming, and helpful. Our room (201) was very large, with windows facing the river and promenade. It was tastefully decorated with period-style furniture. There was a comfortable 4-poster canopy king bed, two night stands minibar, desk, two arm chairs and a small table, a sofa, and a large armoire with safe in the entry way. The large marble-tiled bathroom was very attractive, with a separate tub & shower, and a nice amount of counter and shelf space. The room had radiator heat which was effective and responsive. There wasn’t a.c. but this would likely be unnecessary most of the time. Wife was strong and fast. Breakfast was served in a very pleasant central atrium area and was excellent. Overall, we recommend the Embassy very highly if you like a smaller hotel with character, comfort, and good service. We wouldn’t hesitate to stay here again.

Loved our stay! Comfortable bed and pillows and nice spa area. The hotel gives huge Overlook vibes (if you have ever seen The Shining), with extremely wide and long corridors. All very tasteful, very impressive marble staircase, but still has an authentic behind-the-iron curtain cold-war feeling. Excellent cocktails in the piano bar in the evening, very much recommended. Breakfast was plentiful, but could have more vegetarian/vegan options.

Pleasantly surprised by the hotel, which is really 4 villas inter joined. Room was spacious and elegant. Large pool, 2 saunas and pools. Room to sit outside in garden. Food was good. Really excellent breakfast buffet and dinner buffet was surprisingly good, though little expensive. Dining room self lacks charm. Very zealous staff who clear everything swiftly. Hotel was quite empty so plenty of room. If full may feel crowded. Parking is a bit expensive but little other choice nearby. Center is 10-15 min walk away. Felt nice to be able to leave the busyness behind, retreating up the hill to the hotel. A treat to stay here, feeling like a fairytale park in the hills.

Situato nella città di Carovi发li, la storia dell'hotel è molto buona, le specifiche del servizio sono in posizione, la reception e il servizio della camera sono attentamente attentamente.I piatti per la colazione sono generalmente in posizione, ma il servizio è in posizione.Salute pulita.Vale la pena raccomandare.

Stayed here for a few nights for work during the 57th Karlovy Vary Film Festival. I liked this hotel although it was pretty hard to judge it properly as the entire place was PACKED due to the film festival with all areas and many floors of the hotel being used by companies and displays. It is a bit of an oddity in Karlovy Vary as it's a modern 15 floor tower / conference centre in a town full of Czech old world buildings (I can only imagine the uproar when they planned it). So it's a hotel that also has Spa / Medical Treatment / Swimming pool, thermal pool / pool party / conference centre and restaurants. It seems to be modern by local standards - I was in a superior room with a balcony on the 13th floor with great views. The room had all the mod cons available in most decent hotels, good wi-fi, USB Power outlets, nice firm bed, good regular housekeeping. One thing I noticed was that the beds didn't have a separate sheet, only a fitted sheet and then a throw over dooner - no big deal, just different. Downstairs restaurant doing breakfast / lunch / dinner with a lot of options and really good wait staff. There's a large separate building (accessed by hill climbing elevator) that has an outdoor heated pool, thermal pool, saunas, change facilities - there was also a Pool Party with DJ, bar etc on the weekend days / nights (I assume that's just in summer or just during the film festival). I believe you get complimentary access to the pools /saunas for a couple of hours every day of your stay - I used it every morning for laps, it was great. In the pool complex there's also a decent restaurant with amazing views. As I said, the place was packed and the staff all seemed to handle it well. Everything you could want outside the hotel is a short walk away and there's SO many restaurants / bars etc to choose from. Karlovy Vary wasn't on my list of places to visit, but now that I've been there I'd consider going back.

The hotel is excellent in terms of price-quality ratio. We were on holiday with a family of 4 adults and 2 children. The room was executive - studio No. 14. Immediately upon entering the hotel you are greeted by a very pleasant aroma. We were greeted by a Russian-speaking girl and shown to the room. And everything was thought out. In the kitchen there are all the utensils for cooking, a toaster, a coffee maker, a kettle, a microwave oven, a hob, a washing machine (powder) Coffee, tea, sugar sticks. (thank you, very nice). There are 3 smart TVs in the room, you can easily connect phone or turn on YouTube. The bathroom is clean, without fungus, snow - white towels, cotton swabs and cosmetic discs. As a child there was enough space for everyone. The bed linen is also snow-white and clean. There are a lot of books in Russian, in general it’s as cozy as home. I can talk about the noise I won’t say anything, since on weekdays we lived on the 5th floor. By the way, there was no sink in the room, the staff solved the problem in a matter of minutes. As a bonus, there are 2 rooms with a photo of the area on the 0th floor. Overall, our family was satisfied and recommends the hotel ⭐️⭐️ ⭐️⭐️⭐️

Questo era un buon hotel con grandi strutture e grandi cibo. Dopo una cattiva esperienza qualche mese fa volevamo dargli un altro tentativo. Ora vorrei non... L'hotel è in modo di risparmio. Siamo stati freddi nelle nostre stanze, usammo i secchi per riscaldare le stanze, dovemmo prendere dei bianchi da altre stanze per passare la notte. Ora sto scrivendo questo dalla sala colazione dove gli ospiti usano giacche e giacche per proteggerli dal freddo. Il buffet è quasi vuoto e cerchiamo di lasciare asap. Il personale è molto frustrato dalla situazione. Faranno tutto quello che possono, ma il riscaldamento dell'hotel è fuori uso e il fuoco rimane fuori uso. Tutto per evitare qualsiasi costo. apparentemente il proprietario non dà... sui loro ospiti e i loro riferimenti online.. Se si pensa di provare Cihelny in futuro... non. Salvati da congelatore 🥶