Hotel in zona Jean Michele Cousteau's Ambassadors of the Environment, Kapalua

We recently stayed at The Ritz-Carlton for four nights, and while the resort is 5-star, the room definitely did not live up to that standard. The resort offers several pools and hot tubs/jacuzzis, which are great for relaxing after a surf at the beach. The beach itself is about a 12-13 minute walk from the room, along a neat little path that is quite convenient. The property is in an amazing location, with scenic views of the ocean. There are around six restaurants on the property, which is very convenient, along with a grab-and-go café. However, the room was disappointing. We were not impressed with the so-called upgrades. The ”Ocean View” room doesn’t actually face the ocean directly, despite being marketed and charged as such. To get the view, you have to walk out onto the balcony and turn in a certain direction. The wooden floors are dated and unclean, creaking with every step. There were dark spots on the floor, which is far from the 5-star experience we expected for the price. Even worse, we found cockroaches in the room and wasp nests on the balcony. We had to complain for the staff to address these issues (pictures attached). On the positive side, the room did have a modern smart toilet and a Nespresso machine. Be aware that beyond the hotel rate, there are additional charges, including valet parking at $65 per day and a $55/day resort fee that is billed to your card upon checkout.

We had a great stay at the Montage with 9 people - 4 adults and 5 kids ages 11-16. We booked our room directly through a villa owner and had a great bunk room for all the kids and 2 master suites. Having a laundry room and full kitchen in the villa was amazing! The property is lovely and the staff were amazing. We were there over Christmas break and had to reserve chairs at 7am everyday, but I think that is only for that week. The staff said they’ve never seen it that busy before. The pools are amazing - the kids had a blast. The staff there is very low-key and really give the kids free rein. The water is heated to 79 so not too hot and still refreshing when you jump in. And the pools don’t close so you can swim any time of day, which the kids loved. There are lots of waitstaff at the pool and we had plenty of drinks and lunch at the pool everyday. Kelsey and Anu were wonderful servers at the pool. The beach is about a 5-7 minute walk. Our kids who usually love to boogie board and snorkel and be in the ocean didn’t want to go to it. It’s very rocky and not sand once you get in the water. If you want a beach vacation this is not the place. Every night the adults went to the Hideaway for cocktails after dinner and loved the vibe there. It’s also a great spot for a casual dinner - we ate here one night and it was good. Jeremy the bartender took very good care of us - I don’t think I’ve ever seen another person work as hard as he did that week. We ate off-property every night except 1 night at Cane and Canoe and 1 night for room service. We did not have a good experience at Cane and Canoe for dinner, but the F&B Manager apologized and went out of his way to make it right. Our breakfast at Cane and Canoe was decent. Would highly-recommend Montage for a family vacation. I wouldn’t pick it for a couple’s trip/honeymoon since it’s more family-focused, but that may just because we were there during Christmas and there were 7 million kids. The staff, the pool, the views, and the villa accommodations make it a great family spot. Also, the amount of off-property dining within 10 minutes (car) is amazing. We will definitely be back.

L'hotel è fantastico e il prezzo di Trip.com è ragionevole