Scopri il tuo soggiorno a Kapalua

We had an incredible stay at the Montage! The service is impeccable from the moment you arrive. The rooms are enormous and equipped with full kitchens and washers/dryers (plus all the soap you need). That was such a nice feature as we were traveling with a 3 year old. The housekeeping team is amazing, doing twice daily cleaning and always leaving us tons of clean towels. The concierge team expertly fielded my many requests, including helping with spa reservations, getting a rollaway bed in our room, and connecting us with an instructor for swim lessons for our daughter. The in room dining team could not have been nicer, and they always delivered food very quickly. We had two incredible dinners at Cane and Canoe (they just rolled out a new menu that was fantastic). The poolside drinks were delicious (but pricey), and the poolside staff were so friendly. The bay bordering the hotel has great snorkeling. The hotel also has a shuttle system where they give you rides in the Kapalua area in their Cadillac SUV, which was so convenient. I had an amazing massage. The only negative was the poolside lunch food was hit or miss. We would absolutely stay here again.

L'hotel è fantastico e il prezzo di Trip.com è ragionevole

We recently stayed at The Ritz-Carlton for four nights, and while the resort is 5-star, the room definitely did not live up to that standard. The resort offers several pools and hot tubs/jacuzzis, which are great for relaxing after a surf at the beach. The beach itself is about a 12-13 minute walk from the room, along a neat little path that is quite convenient. The property is in an amazing location, with scenic views of the ocean. There are around six restaurants on the property, which is very convenient, along with a grab-and-go café. However, the room was disappointing. We were not impressed with the so-called upgrades. The ”Ocean View” room doesn’t actually face the ocean directly, despite being marketed and charged as such. To get the view, you have to walk out onto the balcony and turn in a certain direction. The wooden floors are dated and unclean, creaking with every step. There were dark spots on the floor, which is far from the 5-star experience we expected for the price. Even worse, we found cockroaches in the room and wasp nests on the balcony. We had to complain for the staff to address these issues (pictures attached). On the positive side, the room did have a modern smart toilet and a Nespresso machine. Be aware that beyond the hotel rate, there are additional charges, including valet parking at $65 per day and a $55/day resort fee that is billed to your card upon checkout.