Tag line: you don't get what you pay for at this location. Family of four with 8 and 5 year olds, on day 3 of 8 booked at this location and highly disappointed. Full disclosure, we travel as a family and are on a good schedule of vacationing every 4-6 months with school and work schedules. Therefore, we do seek out higher end, nice, clean, family friendly resorts with hopefully, several and good amenities and food options. For about the last 2 years, we've been doing all-inclusive resorts in Mexico, so wanted to get back to Hawaii and try some locations we hadn't seen or been to yet. We settled on Maui and I read tons of reviews to pick a resort - I wish I had taken the reviews for the Ritz more seriously, because they are spot on. Why? For a 4+ star resort, you get nothing as you would expect. The grounds are beautiful and quite large and the hotel is clean. However, amenities are beyond subpar and service is rare. Admittedly, it started off to a bad start as we had booked through American Express expecting all of the normal - breakfast buffet included and complimentary room upgrade. No. Husband spent over 30 minutes on the phone at check in (after a 7 hour flight, 3 hour difference travel with 2 kids 👿) only for the hotel to speak directly with the AE rep and for reasons still unknown, decline both. Ok, we'll pony up for breakfast and work with AE separately and our room is a partial ocean view, although extremely small, but we'll live. Pools: There really isn't much pool side service. There are 2, maybe 3 servers who work all of the pools. You can order and be served poolside food and drink, but be prepared to wait . . . and wait . . . Servers and bars/food do not begin until at least 11am. (Yes, we're on vacation, we like booze and good food on vacation and our bodies are still 3 hours ahead, so 11am feels very late and extremely lacking.) Shout out to Marvin, server at the pool, cause he really is working hard! The cabanas did seem to have slightly better service. We usually go with a cabana everyday, but without the AE perks, and having no problems getting seats, including an umbrella around the pool, it actually seems like a waste of money this trip and we probably won't. Food: so far restaurants on the grounds are good. Yes, reviews are correct - they are expensive. Granted, Maui/Hawaii is expensive, but having eaten off the grounds, including 4-5+ star restaurants, food and drink prices are more expensive without being upgraded or better. If you like to eat and like variety, the breakfast buffet is legit. Our 2 kids love it, having lots of choices and actually eat, including the 5 year old, who eats like a hummingbird. Thank goodness, because at $50 something bucks a person, yes, that's right - kids are not discounted, at least it's not a total $$ waste. If not, there's a little cafe/store on the first level with smaller, a la carte breakfast and coffee/latte options. The lounge/bar sushi restaurant is good and my man Nate h
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