Room booked was not available upon check in. Renovations. I was not told this when I booked. equivalent room was not offered, and a refund of the price difference was also not an option. Take the standard room or go elsewhere. Due to different sleep schedules, a two room suite works best for us. Not happening this visit
All of this was relayed to us by the desk attendant that was also listening to a podcast during the check in process, which prevented her from hearing us well. She pointed out that she could help me if I would have booked direct. All of this in between laughs at the apparently hilarious podcast.
The stay was fine, room was fine, service was not needed, but I will not choose this hotel again, as I was clearly not appreciated.
Traduci