Hotel Forza Kanazawa

Located about 10min walk from Kanazawa station, very near Omicho market, hotel Forza was very advanced in the check in process. It was a decent hotel with a small coin laundry room (4 machines). However, I had 2 unhappy encounters. Trip didn't allow me to modify the dates (cancel 1 night) so I called the hotel directly. I was told by Amy or Emi to cancel the entire booking (which did not incur additional charges) and rebook, which resulted in a higher price per night. When I checked in, I didn't like the layout of the room which I was not aware of from the photos prior - bed directly facing the door, it wasnt possible to watch the TV from the bed nor from the swivel chair unless I turn it around (I bought take outs for my dinner), so I called the front desk to ask for a change (I also checked online and saw that there were available rooms) however I was rejected by Amy/Emi once again, with the reason that their housekeeping would have to make rounds again and will incur additional charges. I decided not to argue further and made do with it for my 3 nights of stay.

Convenient location (around 1km, or 15 minutes walking distance from Kanazawa station), excellent hospitality and services, and got complimentary breakfast too. Totally superb experience, highly value for money, and would stay again in future!!

Excellent the room, the window with nice view and the shoe dryer.