Crosswaters Resort at Kananaskis

Having read a number of negative reviews, we went prepared. It turned out to be better than expected. Kids had loads of fun at the water park. It was great dining at Forte with sweet service. The Christmas crafts sessions for kids are the same on different days. That would’ve been a problem if you were staying there for few days, but we did enjoy the ornament making activity.Honestly the rooms in Crosswaters resort are a bit dated and need an update, but we were satisfied for the money we paid. And under frigid weather we found that the underground tunnel to the main resort was very convenient!

Our stay at the Crosswater Hotel was generally satisfactory, though there were some notable aspects that did not meet our expectations, particularly considering the price point. Contrary to our initial impression, the hotel designates only one floor for adults only, which happens to be on the main floor. Unfortunately, this location exposed us to disturbances from the passing children and adults, resulting in occasional noise disruptions outside our window. Moreover, our room exhibited a subpar level of cleanliness and maintenance. Given the reputation of this establishment, we anticipated a higher standard of hygiene and upkeep. Disappointingly, the provided soap, shampoo, and conditioner did not meet the expected quality, prompting us to recommend bringing your own toiletries for an improved experience. Several amenities within the room were also in disrepair, including a non-functional clock/radio and malfunctioning USB outlets. The room's shelf was unstable and appeared to be detaching from the wall, while the shower displayed signs of insufficient cleaning. It is worth noting that we received information about ongoing roof maintenance on the day of our arrival. While we understand the necessity of such maintenance, it would have been preferable to receive advance notice and perhaps an adjustment in pricing to account for the potential disruptions. On a more positive note, we found the Knodic Spa to be a standout feature of our stay, and we highly recommend it.

There was a portable fan in the room that was put there for some ventilation, or other reason. It was loud and annoying. I eventually unplugged it.

All the following items would not be a big deal if it didnt cost $400/night!! Room AC was a portable unit that did not cool the room at all despite making noise all night and keeping us awake. Bathroom had 1 towel. ONE. We had to call to get more which took almost 30 mins for some reason. Check in is on a different part of the property and no one tells you until you walk in the front door with all your stuff. Hotel in general is very rundown.

Highly recommend this resort! The room was clean, the bed was very comfortable, the staff was friendly. Would absolutely stay here again!

Room was definitely dated. Carpet not in good condition. Fixtures were rusty in bathroom. Not even a bottle opener in the room. No coffee cups provided. No staff in sight at Crosswaters. Had to check in at a different front desk. Definitely not worth the 350.00 room charge for one night. I get it is a tourist area but not worth the money. Save your money and stay in Banff or Canmore.

It’s nice and quiet, very beautiful location. Only downsides were that there weren’t more dining options after 10 pm, and that’s when people might’ve been leaving the spa! Otherwise, Woody’s pub was still a really tasty option. Blacktail is meh and expensive. The price is still a little steep, but to be able to stay close within walking distance of the spa, beggars can’t be choosers I suppose. Staff were really friendly, I appreciated that the help desk was fully staffed and always quickly helped with check in/out, didn’t have to wait in line for long ever.

Over the years the property has declined in condition. We stayed in a bi-level loft which is a great room, but the AC unit was insufficient and the room was incredibly hot. Not worth the premium price anymore unfortunately.

Kananaskis is a beautiful location. The resort is nicely situated between the golf course and the ski hill. Proximity to Calgary makes it a very convenient getaway.