La Kasbah

Très bel établissement, au cœur de kairouan. Petit déjeuner en terrasse très agréable. Piscine propre et bien entretenue. Accueil professionnel.

Scrivo questo commento mentre sto congelando nella mia stanza. Il riscaldamento è terribile e continuo ad accenderlo e spegnerlo perché funziona solo a 30 gradi Celsius, come hanno detto. Ho fatto il check-in qui ieri. Dopo aver soggiornato in 3 diversi hotel 5 stelle a Tunisi. Posso dire che il personale qui non è molto gentile alla reception. Ieri ho chiamato per chiedere una scatola di “fazzoletti” di Kleenex perché ho un bambino di 10 mesi e ho davvero bisogno dei fazzoletti in camera. Hanno detto che non lo offrono e che l'ospite dovrebbe comprarlo da solo! ….. OK!!!!! Ma sto in un hotel a 5 stelle, come mai mi porto le mie cose??!!!! Questo non è essere&essere! Secondo nella stessa chiamata, ho chiesto una piccola ciotola vuota, ho aspettato 20 minuti e non è mai arrivata. Mio marito è andato in cucina a portarmene uno perché ancora una volta ne ho bisogno per il bambino. Adesso è bassa stagione poiché Tunisi non ha ancora aperto il visto turistico. Quindi purtroppo la considero una brutta esperienza. Inoltre, tieni presente che il prezzo è il più costoso rispetto agli altri hotel a 5 stelle conosciuti qui a Tunisi. Stai pagando per una bella camera ma per zero servizi. L'unica cosa positiva finora è la posizione dell'hotel.

I stayed here for 3 nights as part of a Tunisia tour. Very nice and comfortable hotel. Room was comfortable, and had a fridge, good air conditioning, and comfortable bed. My room as had a door to the adjoining room so I heard everything the couple next door said and did... so ask for one without adjoining room. Breakfast was a huge buffet, tho' for the three days, they did not start exactly at the designated time. The pool area was a nice place to unwind and I really enjoyed feeding the adult cat (and a very tenacious kitten) while there. Please treat them well.

The hotel rooms were very dated. The beds were very uncomfortable. The shower was difficult because of how the shower head was positioned. It caused the floor to be flooded. The breakfast was very minimal with just the basics. They did have an omlet station and fresh orange juice. It looked like the pool was very nice but not heated.

Outward appearances belie the terrible service. Most disgruntled, rude people ever. The food is literally inedible. And I’m one to eat just about anything. Most of the food in the buffet is just recycled old uneaten stuff. I got fries with my sandwich that were limp, ice cold and probably from the dinner the night before. Find another place. Forgot to mention the nice big cockroach ( thankfully dead) in my bathroom.

I was very excited to be able to stay in a building with such a history and really looked forward to this night of our trip. The hotel itself is quite beautiful although the lobby was very cold when we arrived in the evening. I was glad that I didn't have to spend much time in it. Our room was very pretty and comfortable although there was only one outlet that I could find and it was located over the spare twin bed. Good thing we didn't have anyone else with us that needed to use that bed or they would've had to share it with our phone and camera batteries being recharged that night. Not very convenient. There is a desk in the room, but there isn't an outlet near it. The bathroom and the room for the toilet share one door and is configured that when we first went into the room, I couldn't find the toilet right away and thought that we didn't have one. It made for a couple of laughs once we figured out how the door worked. The rooms have a small enclosed balcony area which would be quite charming to sit out on if you were spending any amount of time in your room. The way the shower is plumbed, you have to stand in the center of the bathtub which I find a bit awkward and potentially a bit dangerous. But there was plenty of hot water and good water pressure. The only food we had here was the breakfast buffet. I can say it was adequate but definitely not the best we had compared to other hotels. I didn't have to deal with the staff here so I really can't comment on what type of service they provided or how helpful they would be. We only spent one night here. The pool area is quite beautiful and I can see where it would be enjoyable to out there in warm weather. I think this hotel is definitely worth staying at. So many beautiful architectural details throughout, as well!

Strange place which varies betwween very nice and curiously odd or bad. Most importantly in a hotel, I found the rooms themselves very nice and comfortable. Not really set up for couples though: one glass in bathroom, needs a second luggage stand, one hand towel, yet two bath towels. The grounds and lobby were clean and pool area is beautiful. Overall a pleasant stay. Lobby was very cold and drafty. Probably very nice in summer, but in winter it was unpleasant. And oddly, when the restaurant opens at 6:30AM, the lobby has no lights on. Just curious. The restaurant is the real downside. We ate at breakfast and dinner buffets. Pathetic is the best description. For a Tunisian hotel in a country that savors it's bread, the bread was uniformly dried out every day. We ate in streetside dives that had much, much better bread. Practically no fruit. Queer organization - orange juice in one place, glasses in another, resulting in a search. Breakfast items can run out - e.g. croissants, scrambled eggs - and dont seem to get replaced. Or something is there one day - e.g. stevia packets - and not the next. Soe of the dinner choices were curious - meatballs, lasagna, pizza. Tthe fish did not smell fresh. You can find food at the bnuffets, but it's not great. And if you're paying for it, some of the local restaurants may be better choice.

Absolutely not a 5 star Allowing people to smoke in the lobby with open windows thus the room corridors were filled with cigarette smell Reception staff was extremely rude Lousy breakfast lousy dinner buffet food wasn’t even warm enough to serve How is this a 5 star property