Hotel in zona Comunitario Calle 7ma | Don Bosco Park, Juan Diaz

Despite showing signs of its age, this hotel still manages to offer a pleasant stay, though future guests should note that the rooms on the westside of the 10th floor are situated just above a rather noisy air conditioning unit. However, the true highlight of my experience was the exceptional service provided by the staff. Their warmth and readiness to assist at any moment significantly enhanced my stay. A standout was Señora Elisabeth during breakfast, who made me feel incredibly welcome, especially appreciated since I was traveling alone. She attended to her section with the care and attention reminiscent of a mother ensuring her children enjoyed their meal. Melinda at the front desk also deserves special mention for her kindness and patience, making me feel comfortable to inquire about anything. Additionally, the service line staff, particularly the lady who would address me by my name, demonstrated remarkable helpfulness. When a specific meal request couldn't be met, she patiently walked me through the alternatives, showcasing the level of service I wish to find in all my hotel experiences. It's not about grand gestures or lavish amenities but about sincere kindness and professionalism that truly makes a difference. This hotel, with its dedicated staff, certainly knows how to leave a lasting impression. The hotel is situated like 20 minutes from Tocumen Airport in a safe area to wander around. A safe and efficient way to travel in Panama City is by Uber.

It had already been a long day of travel, but I was excited to get to my room to drop off my bags and go explore Panama a little. We were only there for less than 24 hours so time was super valuable. Upon entering the hotel, it seemed a little dated, dirty, and worn. The location was extremely convenient since it was so close to the airport ($8-9 Uber black ride, $4-5 Uber X) and we would be there just to rest our head before our 9am flight. After waiting for 25 minutes for the two people in front of me to be checked in (only one desk person), I handed my passport and credit card over and I was promptly informed that I did not have a reservation. Instantly I looked on my Bonvoy app to confirm I did in fact have a reservation, but that was not enough for him. Even though I gave him the confirmation number and showed him the reservation for a two bed room. I had to go through my emails to find the confirmation email with room rate. I even checked in via the app to try to expedite the process and showed him I was now checked-in. Finally after about 30 minutes he gave me a room, while a nice line of 5 or 6 pilots and flight attendants waiting to check-in mounded behind me. I apologized to them while departing to my room, the desk guy did appear to care they were waiting. I was traveling with my elderly mother, so I just wanted to get her to the room so she could relax for a minute. After opening the door, guess what I was in a single king bed room, definitely not what I booked. I left my mom at the door so we did not have to lug our bags downstairs again. The line was not down to 4 people. Luckily they saw me and the pilots felt bad and let me jump in line. Not once did the deskman apologize for anything. He even had an attitude about it. The beds were acceptable, but not as comfortable as other Courtyards I have stayed. The room looked well worn. The hallway did not even look like it was vacuumed, food particles were on the ground! The next morning breakfast was great for a Courtyard, the only bright star for this dump. The server was extremely attentive and pleasant. The food was pretty good. Maybe the bar was set so low with the other experiences here. I should have went with my instincts and kept my original reservations that were deeper in the city. When I come back to Panama, this will definitely not be my hotel.

Durante l'epidemia, la loro colazione a buffet è cambiata in un menu. Se la colazione è inclusa nella tariffa della camera, ci dovrebbero essere tre opzioni. Il cibo americano che abbiamo mangiato all'epoca era molto buono, ma il problema era che la porzione era un po' piccola. Se hai un grande appetito, non dovresti essere sazi, ma puoi anche spendere soldi per acquistare una bilancia da hotel extra, che è una struttura alberghiera a tre stelle molto soddisfacente. A quel tempo, non ho sperimentato la loro piscina all'aperto e non sono stato attento. Sapendo se è dovuto all'epidemia o ad altri motivi, il loro hotel non fornisce pantofole usa e getta. E aria condizionata

Excellent choice in Panama City, the rooms are perfect, neighbourhood is great with endless number of restaurants. Continental breakfast is amazing. We stayed here for 10 days, however 1 single issue did confuse & upset us: Here was the scenario explained to them: - 10 nights of stay - guest A&B stayed for the first 6 days. - guest A alone 7th day - guest A&C the last 3 nights. Told them upfront that 1 guest leaves & another will join later. They charged $27.5/day, admin fee to change a guest name!? This was after suggesting that we cancel with Trip.com & rebook again with the correct names. We told them it doesn’t make sense to do that & it was disappointing that they couldn’t offer any solution to a customer who just gave them 10 days of business & being a Riu Class member loyal to this chain.

1) First 3 nights, pool was closed for renovation. Reception said ”No pool available”. Only this, I thought, the pool was completely closed. On the forth day, I saw, guests were swimming. I asked the reception. ”Yes, you can swim”. Why the reception could not inform us only 3 days closed? 2) No towel after cleaning. Also first 3 nights. I thought that the clean team forgot to leave it, but it was not forgetting, but not ready. Towels were delivered around 19:00 first 3 nights. I called the reception every night and they said ”We inform the responsible staff” and waited for hours. Why reception didn't answer ”Towels will be delivered around 19:00 today” or advised us for delay delivering in advance? Then I didn't have to call the reception every day. Anyway, I had to wait to take shower till 19:00. Outside was 30degrees, and I wanted to take a shower immediately. 3) Weak WIFI. WIFI at Reception was with 96 Mbps, however, room at the door was 14 Mbps and at bed, no signal anymore. At desk also 2 Mbps or no signal. It's impossible to watch streaming like Netflix or web meeting. Also no smart TV. 4) My room card key was invalided every day. I had to go to the reception after back to the hotel (Elevator works with valid room card key). If no guests are at the reception, it takes soon, but one day, big group was there, and I had to wait more than 10min or more. I had a take away food, and it was no more warm when I was back to the room. 5) They asked me an advance payment even flex rate booking. They need cash? 6) No refrigerator in a room.

Bella struttura, vicino alla stazione di metro e al negozio di prodotti alimentari.

The hotel is an oasis in the middle of connection flights and exhausting airport stopovers. Staff super friendly, nice rooms, shuttle bus is an asset and breakfast is nice. Don’t forget to take your swimsuit with you to disconnect entirely

Una vista chic dalla finestra, un bel colazione

Abbiamo trascorso due notti a The Beach House.La nostra stanza 3rd-floor aveva finestre da pavimento a soffitto che guardavano la marina e la baia.Le viste dell'Amador e della città erano bellissime da entrambi la nostra stanza e il nostro balcone. È stato bello avere un frigo e un caffè nella stanza, perché abbiamo dovuto andare prima che servissero colazione entrambi i giorni che abbiamo soggiornato. Quando ci fermiamo lì, il parco naturale vicino alla porta era chiuso per colpa, e la piscina era mantenuta. Tuttavia, quando siamo arrivati presto per un volo di notte, ci hanno lasciato controllare nella nostra stanza non appena era disponibile. Eravamo così grati! Il giorno dopo l'esame, hanno anche tenuto il nostro bagaglio, in modo che potessimo andare a Tobaga Island prima di partire per la prossima parte del viaggio. Mi sentivo molto pensato e accogliente. Questo hotel è una grande scelta.