Scopri il tuo soggiorno a Juan Diaz

My family stayed at this hotel for spring break and let me tell you it was AMAZING!!! Upon check in there was a hiccup and after it was addressed by upper management, our stay was flawless for the rest of the week. First off the grounds are STUNNING and very well maintained. The hotel is a little further from the city but we enjoyed that because whenever we wanted to go into town it was a quick uber ride away. The pools were amazing! We were here 7 days and we did not want to leave! The breakfast was delicious and fresh every morning, the spa was relaxing and my massage was wonderful. We had dinner on property one of our nights and the live music was a nice touch and food here was top notch as well. Drinks at the bar were great-we had a ”date night” here to celebrate our anniversary and the staff assisted my husband with surprising me with lovely roses and fine chocolates. I'm giving the hotel 5 stars because not only is it truly a luxury experience, but their staff is incredible, Isaac is GEM!!!! He literally checked on my family EVERY single day. He turned my stay into one of the best vacations I've ever had (and I travel...OFTEN, all over the world). He was warm, genuine and PROFESSIONAL! He is the reason that I will return to this property during our next visit to Panama, because we will be back! Thank you Santa Maria for a wonderful vacation and thank you Isaac for EVERYTHING!!! Look no further, this is the hotel that you want to book.

It had already been a long day of travel, but I was excited to get to my room to drop off my bags and go explore Panama a little. We were only there for less than 24 hours so time was super valuable. Upon entering the hotel, it seemed a little dated, dirty, and worn. The location was extremely convenient since it was so close to the airport ($8-9 Uber black ride, $4-5 Uber X) and we would be there just to rest our head before our 9am flight. After waiting for 25 minutes for the two people in front of me to be checked in (only one desk person), I handed my passport and credit card over and I was promptly informed that I did not have a reservation. Instantly I looked on my Bonvoy app to confirm I did in fact have a reservation, but that was not enough for him. Even though I gave him the confirmation number and showed him the reservation for a two bed room. I had to go through my emails to find the confirmation email with room rate. I even checked in via the app to try to expedite the process and showed him I was now checked-in. Finally after about 30 minutes he gave me a room, while a nice line of 5 or 6 pilots and flight attendants waiting to check-in mounded behind me. I apologized to them while departing to my room, the desk guy did appear to care they were waiting. I was traveling with my elderly mother, so I just wanted to get her to the room so she could relax for a minute. After opening the door, guess what I was in a single king bed room, definitely not what I booked. I left my mom at the door so we did not have to lug our bags downstairs again. The line was not down to 4 people. Luckily they saw me and the pilots felt bad and let me jump in line. Not once did the deskman apologize for anything. He even had an attitude about it. The beds were acceptable, but not as comfortable as other Courtyards I have stayed. The room looked well worn. The hallway did not even look like it was vacuumed, food particles were on the ground! The next morning breakfast was great for a Courtyard, the only bright star for this dump. The server was extremely attentive and pleasant. The food was pretty good. Maybe the bar was set so low with the other experiences here. I should have went with my instincts and kept my original reservations that were deeper in the city. When I come back to Panama, this will definitely not be my hotel.

La mattina dopo ho trascorso solo una notte per prendere il mio volo, a circa 15 minuti dall'aeroporto, ma è stata una buona esperienza.La camera era bella, pulita e spaziosa, con vista sul giardino. La piscina, il grande tavolo di controllo e l'intero ambiente sono stati molto bellissimi, e ci sono anche dipinti e altre attività sui siti che credo siano a un costo aggiuntivo. Non mi sono mai reso felice di godermi nessuno di questi servizi, ma sarei certamente rimasto lì, se mai in Panama.

Despite showing signs of its age, this hotel still manages to offer a pleasant stay, though future guests should note that the rooms on the westside of the 10th floor are situated just above a rather noisy air conditioning unit. However, the true highlight of my experience was the exceptional service provided by the staff. Their warmth and readiness to assist at any moment significantly enhanced my stay. A standout was Señora Elisabeth during breakfast, who made me feel incredibly welcome, especially appreciated since I was traveling alone. She attended to her section with the care and attention reminiscent of a mother ensuring her children enjoyed their meal. Melinda at the front desk also deserves special mention for her kindness and patience, making me feel comfortable to inquire about anything. Additionally, the service line staff, particularly the lady who would address me by my name, demonstrated remarkable helpfulness. When a specific meal request couldn't be met, she patiently walked me through the alternatives, showcasing the level of service I wish to find in all my hotel experiences. It's not about grand gestures or lavish amenities but about sincere kindness and professionalism that truly makes a difference. This hotel, with its dedicated staff, certainly knows how to leave a lasting impression. The hotel is situated like 20 minutes from Tocumen Airport in a safe area to wander around. A safe and efficient way to travel in Panama City is by Uber.

Durante l'epidemia, la loro colazione a buffet è cambiata in un menu. Se la colazione è inclusa nella tariffa della camera, ci dovrebbero essere tre opzioni. Il cibo americano che abbiamo mangiato all'epoca era molto buono, ma il problema era che la porzione era un po' piccola. Se hai un grande appetito, non dovresti essere sazi, ma puoi anche spendere soldi per acquistare una bilancia da hotel extra, che è una struttura alberghiera a tre stelle molto soddisfacente. A quel tempo, non ho sperimentato la loro piscina all'aperto e non sono stato attento. Sapendo se è dovuto all'epidemia o ad altri motivi, il loro hotel non fornisce pantofole usa e getta. E aria condizionata