KSL Hotel & Resort

This is our first stay at KSL Hotel & Resort and immediately we are falling in love with it. Here is the feedback based on our experience. Location: 5/5. Super duper convenient to the nearby eatery via grab or walking distance. Cleanliness: 4/5. We saw some coarse grain sugar dropped by the previous guest and not properly clean/overlooked by the housekeeper. Bed, pillow & toilet are clean. Amenities: 4/5. We booked a 3 guests room but only received a necessity for 2 guests, like bath towel, toothbrush, hotel slippers & cups. No supply for the shower cap, sanitary bag & laundry bag, please bring your own if needed. The wardrobe hang bar in vertical orientation instead of horizontal where it relatively reduces the amount of clothes you can hang. The shower glass door cannot close properly and eventually the shower water split out to the dry area. Toilet seat with build in bidet which is a plus point. Hotel room card was given 3 cards. Service: 4.5/5. Check-in and checkout are both very smooth and fast. Hotel also provided luggage storage which is great where you can park your luggages b4 check-in or after checkout, great and thanks a lot for that. I think that's why the hotel doesn't have the lobby area with sofa coz the management uses the space for the guest to store their luggages while they can do their errands. We will definitely come to stay at KSL Hotel & Resort if the price is right 👍.

The hotel is well located, easily accessible to any part of JB. The surrounding has many eateries and shops.  The plus point is, hotel is linked to shopping mall where I can do my pedicure manicure, watch movie, and do some groceries etc. I have been staying at this hotel whenever I come to JB.

The hotel's location is very good and convenience. All yummy food and shops are within walking distance. It has a public bus provided to and from in centre. Staffs are friendly and helpful. The room is spacious and clean.

The hotel was conveniently located just right above KSL. For the breakfast, there was a wide variety to choose from

The room is clean and comfortable. The tv is huge and the location is good. Many nice food nearby.