Holiday Inn Johor Bahru City Centre

The bed sheets and duvet were not clean upon check in. Very unpleasant experience unfortunately. Hotel concierge was alright.

Extremely convenient location with substandard service. My room request of having a city view on a slightly higher floor was rejected by the hotel, that's fine as that's subjected to available. I also wrote in an email to mention to hotel to be more mindful about the cleanliness of the room, because my previous stay (when COVID restrictions were just lifted) here was a little surprising. This email was ignored too, plus, nothing in my email was taken note of when in checked in. During my previous stay, there was so much dust on some surfaces, a can of beer in the fridge, used COVID test kit box, and musty sleeping pillows. This time round there were still some dusty surfaces, and even more musty smelling pillows. My partner and I only stayed for one night, so we didn't bother asking for pillow replacement either. Thankfully, the bed, covers and aircon were comfortable, we slept relatively well but the hotel really need to do something about the pillows please. The shower was also decent with normal wear and tear. Water temperature and pressure was good! Service for this Holiday Inn Hotel was a little disappointing. No one greets you upon arrival, not even when you are checking in. They don't bother with mentioning the breakfast timing or location unless you ask. Lift situation was extremely confusing, and guests had to inform each other about certain lift not serving guest floor instead. There was also literally no staff at the entrance of the breakfast restaurant and we had to wait for quite awhile before someone came to ask for our room number. Fyi we went for breakfast at 7am on a Monday morning and the restaurant was less than half filled. Breakfast is from 6-10am and there was a decent spread of items. They do make the effort to replenish food items for guests, so I guess that's good. Understand that this hotel has a very high occupancy rate and turnover, but would be nice to at least make your guests feel a little more welcomed and noticed. We hope to see better upkeep of this hotel as it has so much more potential especially because of it's convenient location.

Location near JB sentral, easy to walk to checkpoint. Bcz road closure so hard to travel by car.