Vanke Songhua Lake Rancho Santa Fe villa

The service at this villa was truly impeccable. The staff were quick to respond and always ready to resolve any issues that came up. I really have to give a huge shout-out to them for working hard and tirelessly — someone needs to give them a bonus! However, while the service was excellent, the villa itself was not in top condition. The toilet door was a major issue — it locked our child in twice during our stay because the door would get stuck as soon as you closed it. Help arrived quickly, but it still took around 30 minutes to remove a glass panel and free our child. This was a very unpleasant experience and certainly not ideal for a vacation. The rest of the villa was also disappointing. The building felt old, and many things seemed faulty. The bathrooms had a musky, unpleasant smell, which was very off-putting. Additionally, there were no plates or cups in the kitchen for us to use, and we had to keep asking for extra water. To make matters worse, they didn’t even contact my friends, who were staying in a separate villa, to guide them on how to check in, simply because they didn’t have a Chinese mobile number. The location was also not as close to the ski slopes as expected — it’s a good 10-15 minute walk away. The main restaurant area was even further. While the service was great, the villa itself really needs some attention and improvement. It wasn’t quite the experience we were hoping for.

全家五口＋狗子一同出遊，領略到了出乎意料的美景。房間整體空間還不錯，三層的聯排小別墅，二層和地下室有獨立卧室和衞浴，一層是廚房客廳梳化床麻將桌。有獨立的小院子和燒烤爐。來這裏休閑的人都搞點小燒烤，悠閑愜意。民宿旁邊有一家小超市，商品很全但是價格高，外面買2-3塊的東西，這裏都統一賣5塊，打火機5塊，撲克5塊，燒烤手套5塊，酒精塊5塊。。。肉串沒有在山裡買，去松花湖路上的小鎮子上有燒烤店，在店裡買了些先穿的串，肉好。

房間乾淨整潔，服務周到，景區娛樂設施齊全，非常滿意。