Recensioni su Amber Pure Hill Hotels & Resorts Jeju
Amber Pure Hill Hotels & Resorts Jeju
2671-30, 1100-ro, Jeju, Jeju Province, 63078, South KoreaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.6/5
Ottimo
203 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.5
Servizio4.5
Pulizia4.6
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Tutte le recensioni(203)
Recensioni positive(193)
Recensioni con foto/video(92)
Ambiente di classe(32)
Vista meravigliosa(19)
Piscina meravigliosa(17)
Tranquillo e accogliente(16)
Ottima colazione(14)
Ideale per bambini(11)
Trasporti scomodi(9)
Ottimo design(6)
Recensioni negative(10)
Jor Yin Tan
[Ala nuova] Camera doppia con giardino forestale
Soggiorno: ott 2024
Coppia
2 recensione
5.0/5
Eccezionale
Pubblicata: 10 nov 2024
We celebrated my husband’s birthday here, and it was unforgettable. The hotel’s warm welcome and attention to detail made us feel truly special. Our room featured cozy bathrobes, a towel heat dryer, a high-tech toilet, and soothing, warm lighting that created a relaxing ambiance. The pool and bathtub had perfect water flow and temperature, ideal for unwinding. To top it off, we hired a decoration agency that went above and beyond, surprising us with a beautiful setup, cake, and champagne. Every detail, from the amenities to the exceptional service, made this stay remarkable. We’ll cherish these memories!
Traduci
Risposta dalla struttura: Hello, this is Amber Pure Hill Hotel & Resorts. Thank you so much for celebrating such a special occasion with us and for taking the time to leave this wonderful review! Your kind words truly inspire our team, and we’re committed to providing you with relaxing and extraordinary experiences every time. We’re so delighted to hear that you were so pleased with your experience and truly touched by the thoughtful and wonderful review you shared with us.We look forward to welcoming you back and being a part of more cherished memories. Happy birthday once again to your husband!Wishing you a warm and wonderful autumn season. Thank you.
Utente ospite
[Ala nuova] Camera doppia con giardino forestale
Soggiorno: nov 2024
Coppia
5 recensione
5.0/5
Eccezionale
Pubblicata: 13 dic 2024
We booked the type of room with high level of privacy. Excellent room, bed, bath, and room services. Top level of breakfast despite the price. Excellent centric location of the middle of Jeju which you can access to many places including hallasan.
Traduci
Risposta dalla struttura: Dear ,This is Amber Pure Hill Hotel & Resorts.Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the privacy and comfort of your room, as well as the quality of our bed, bath, and room services. It is also great to know that our breakfast met your expectations and that our central location provided convenient access to Jeju's beautiful attractions, including Hallasan.Your kind words motivate our team to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back for another memorable stay in the near future.Warm regards.
Doranswipper
[Ala nuova] Hill Luna Family
Soggiorno: nov 2024
Famiglia
3 recensione
3.7/5
Pubblicata: 4 dic 2024
What we like is the beautiful lobby , warm room and outdoor spa.
What we dislike are : Monday no room service and the level 3 lounge bar manager insist not to let me take food out. My kids were sick and hungry . They r not helpful at all. I went to reception and a female staff gave me 3 cups of ramen.
The Luna hill no lift so we have to carry our luggage to second floor . Breakfast food are not but they are repeating.
Traduci
Risposta dalla struttura: Dear ,This is Amber Pure Hill Hotel & Resorts. Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your kind words about our lobby, warm rooms, and outdoor spa. It’s wonderful to hear that you enjoyed these aspects of your visit.We deeply regret the inconvenience you experienced during your stay. Regarding room service, we sincerely apologize for the unavailability on Monday. We will review our service schedule to better accommodate guests’ needs.We are also sorry to hear about your experience at the lounge. We understand the importance of flexibility, especially when traveling with children, and we will address this with our team to ensure we handle such situations more compassionately in the future. It’s good to know that our reception staff could assist you in some way, but we apologize for any distress caused.As for the Hill Luna Family, we recognize the inconvenience of not having an elevator and are continuously exploring ways to improve guest comfort in these areas. Additionally, we appreciate your feedback about the breakfast variety and will work on refreshing our menu options to ensure a more diverse selection for our guests.Your comments are invaluable to us, as they help us improve and enhance the guest experience. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide you with a more seamless stay.Warm regards,
JSH Lam
[Ala Nuova] Hill Amber Twin
Soggiorno: mar 2024
Coppia
10 recensione
5.0/5
Eccezionale
Pubblicata: 3 mag 2024
In mid of the mountain, fresh air, beautiful forest, it’s good to get away of the city. Room is modern and clean, staff are helpful with smile. You can see the nature, birds, horses, deers. Food is good. A very relax and pleasant experience.
Traduci
6/7
Risposta dalla struttura: Thank you for your stay and writing a review for us. We provide the best condition room and services. We glad you had memorable stay at out hotel. Hope to see you again, thank you.
Utente anonimo
[Ala Nuova] Hill Pine Doppia
Soggiorno: mar 2024
Coppia
9 recensione
4.5/5
Ottimo
Pubblicata: 7 apr 2024
The room is excellent and the staff was super nice, they were willing to drive us to the hotel room. The day that I went was quite foggy, thats why didn't go out for dinner, instead we stayed and tried the dinner buffet, the food was okay, not expensive
Traduci
Risposta dalla struttura: Thank you for your valuable review. Our hotel provides the best service and rooms. We are glad that you had a memorable stay in our hotel. We hope to see you with better service next time. Thank you.
lizzieinchina
[Ala classica] Green Valley Deluxe Doppia
Soggiorno: nov 2023
Solo
4 recensione
5.0/5
Eccezionale
Pubblicata: 21 dic 2023
What an incredible resort! Visiting in December, during a particularly snowy week, the service of the staff was amazing and super accommodating, and each member of staff were friendly and hospitable. The views from this resort are breathtaking, right up in the mountains, surrounded by nature, my kinda place! The bar on 3F has a fantastic view over Jeju, looking toward the airport, and the cocktails are great. Would visit again ✨
Traduci
6/12
Risposta dalla struttura: Dear Guest.Thank you very much for your time to comment on our Hotel . We have been delighted by positive aspects you mentioned. We will do our best to our guests the great hotel experience that so many of our guests have grown so fond of. Sincerely!——AMBER PURE HILL HOTELS & RESORTS
Margaret Sullivan
[Ala nuova] Camera doppia con giardino forestale
Soggiorno: mag 2024
Coppia
18 recensione
4.5/5
Ottimo
Pubblicata: 10 giu 2024
This was such a relaxing and romantic stay. The outdoor bath with our room was especially nice. The hotel restaurant’s spread was excellent as well with lots of gluten free options (although it was fairly pricey) - but you could easily get a taxi into town for meals and adventure. Overall, I would gladly go back for some R&R.
Traduci
Risposta dalla struttura: Dear Guest.Thank you very much for your time to comment on Amber Pure Hill Hotels & Resorts . We have been delighted by positive aspects you mentioned.Your valued feedback about us would be great helpful for some other travelers to choose their accommodation.We hope to welcome you back to our hotel very soon! Sincerely.——AMBER PURE HILL HOTELS & RESORTS
Utente ospite
[Ala Nuova] Hill Amber Twin
Soggiorno: mag 2024
Viaggio con amici
2 recensione
2.7/5
Pubblicata: 21 lug 2024
Very clean and nice hotel but staff could not speak a word of English which made it very difficult to communicate. The mandarin speaking staff was very helpful as I spoke mandarin but it might be difficult for other guests who do not speak Korean / Mandarin to obtain assistance.
Traduci
Risposta dalla struttura: Thank you for your stay and writing a review for us. We apologize for your the inconvenience caused by your stay. We will deliver your opinion to the department in charge so that it can be improved. Hope to see you again with our better service. thank you.
N5X
[Ala Nuova] Hill Amber Twin
Soggiorno: set 2023
Coppia
28 recensione
5.0/5
Eccezionale
Pubblicata: 30 ott 2023
Awesome resort with luxurious interior. We even have an outdoor bathtub and private garden. Superb experience here. The staff are friendly and polite too. Will recommend this place to my friends.
Traduci
Risposta dalla struttura: Dear Guest.Thank you very much for your time to comment on our Hotel . We have been delighted by positive aspects you mentioned. We will do our best to our guests the great hotel experience that so many of our guests have grown so fond of. Sincerely!——AMBER PURE HILL HOTELS & RESORTS
Magda Gi
[Ala nuova] Hill Luna Family
Soggiorno: ago 2023
Famiglia
33 recensione
5.0/5
Eccezionale
Pubblicata: 4 ott 2023
One of the best hotels I've ever been.
Facilities top notch, service absolytely fantastic, food cpuldn't be better. Highly recommended.
Traduci
Risposta dalla struttura: Dear Guest.Thank you very much for your time to comment on our Hotel . We have been delighted by positive aspects you mentioned. we will do our best to our guests the great hotel experience that so many of our guests have grown so fond of. Sincerely!——AMBER PURE HILL HOTELS & RESORTS
Utente anonimo
[Classic Wing] Green Valley Deluxe Family
Soggiorno: lug 2023
Famiglia
4 recensione
3.0/5
Pubblicata: 17 ago 2023
Since we paid more than 3000 HKD per night, it was way too expensive for the room they provided. So called deluxe family suite (old wing)was just the first floor of a small old 2-storey villa. It felt like 20 years ago design. There wasn’t even a proper 2-seater sofa in the living room. The closet was only a 1-door wardrobe that of a one man size. However, service was friendly and nice. All the staff were quite helpful. Hope they can review the price and put it more reasonable.
Traduci
Risposta dalla struttura: Dear Guest.First of all, thank you very much for your time to comment on our Hotel . We have been delighted by positive aspects you mentioned.However I am sosorry to hear that you had inconvenience during your staying.We learn from and use to improve from your feedback like this. Also we have two types of rooms (new wing) , Hill and Forest, each with a private open-air spa and a 100-inch oversized projector.All rooms offer Bulgari toiletries and Dyson hair dryer. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely!——AMBER PURE HILL HOTELS & RESORTS
Utente anonimo
[Ala nuova] Camera doppia con giardino forestale
Soggiorno: lug 2023
Coppia
3 recensione
4.7/5
Fantastico
Pubblicata: 11 ago 2023
Room was impeccable and service staff was top notch. Everyone was kind and very helpful. Amazing scenic views perfect for a couples get away. Would recommend to all and rebook again!
Traduci
Risposta dalla struttura: Dear Guest.Thank you very much for your time to comment on Amber Pure Hill Hotels & Resorts . We have been delighted by positive aspects you mentioned.Your valued feedback about us would be great helpful for some other travelers to choose their accommodation.We hope to welcome you back to our hotel very soon! Sincerely.——AMBER PURE HILL HOTELS & RESORTS
Risposta dalla struttura: 尊敬的客人您好,首先十分感謝您入住琥珀璞山度假村酒店,未能給您帶來最佳舒適的入住體驗我們深表遺憾。我們已經根據您提到的問題進行內部的檢討和整改,服務方面我們也一定會努力加強培訓,爭取做到更好。我們期待您的再次入住,並且我們承諾,一定會為您提供更優質的服務和更美好的入住體驗。謝謝!——琥珀璞山度假村
Risposta dalla struttura: 尊敬的客人您好,首先非常感謝您選擇入住琥珀璞山度假村,也非常感謝您百忙中抽空給我們留下寶貴的點評。我們非常抱歉沒能為您提供舒適和滿意的入住體驗,針對您所提到的問題,我們已經進行內部詳細的調查和改善,並加強了設施設備的檢查和維護。再次對給您造成的不便表示誠摯的歉意。我們期待您的再次入住,並且我們承諾,一定會為您提供更優質的服務和更美好的入住體驗。謝謝!——琥珀璞山度假村