Amber Pure Hill Hotels & Resorts Jeju

Recensioni su Amber Pure Hill Hotels & Resorts Jeju

Amber Pure Hill Hotels & Resorts Jeju

2671-30, 1100-ro, Jeju, Jeju Province, 63078, South KoreaDettagli hotel
Amber Pure Hill Hotels & Resorts Jeju
Amber Pure Hill Hotels & Resorts JejuAmber Pure Hill Hotels & Resorts JejuAmber Pure Hill Hotels & Resorts Jeju
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.6/5
Ottimo
203 recensione
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.5
Servizio4.5
Pulizia4.6
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Tutte le recensioni(203)
Recensioni positive(193)
Recensioni con foto/video(92)
Ambiente di classe(32)
Vista meravigliosa(19)
Piscina meravigliosa(17)
Tranquillo e accogliente(16)
Ottima colazione(14)
Ideale per bambini(11)
Trasporti scomodi(9)
Ottimo design(6)
Recensioni negative(10)
Jor Yin Tan
[Ala nuova] Camera doppia con giardino forestale
Soggiorno: ott 2024
Coppia
2 recensione
5.0/5
Eccezionale
Pubblicata: 10 nov 2024
We celebrated my husband’s birthday here, and it was unforgettable. The hotel’s warm welcome and attention to detail made us feel truly special. Our room featured cozy bathrobes, a towel heat dryer, a high-tech toilet, and soothing, warm lighting that created a relaxing ambiance. The pool and bathtub had perfect water flow and temperature, ideal for unwinding. To top it off, we hired a decoration agency that went above and beyond, surprising us with a beautiful setup, cake, and champagne. Every detail, from the amenities to the exceptional service, made this stay remarkable. We’ll cherish these memories!
Traduci
Risposta dalla struttura: Hello, this is Amber Pure Hill Hotel & Resorts. Thank you so much for celebrating such a special occasion with us and for taking the time to leave this wonderful review! Your kind words truly inspire our team, and we’re committed to providing you with relaxing and extraordinary experiences every time. We’re so delighted to hear that you were so pleased with your experience and truly touched by the thoughtful and wonderful review you shared with us.We look forward to welcoming you back and being a part of more cherished memories. Happy birthday once again to your husband!Wishing you a warm and wonderful autumn season. Thank you.
Utente ospite
[Ala nuova] Camera doppia con giardino forestale
Soggiorno: nov 2024
Coppia
5 recensione
5.0/5
Eccezionale
Pubblicata: 13 dic 2024
We booked the type of room with high level of privacy. Excellent room, bed, bath, and room services. Top level of breakfast despite the price. Excellent centric location of the middle of Jeju which you can access to many places including hallasan.
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Risposta dalla struttura: Dear ,This is Amber Pure Hill Hotel & Resorts.Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the privacy and comfort of your room, as well as the quality of our bed, bath, and room services. It is also great to know that our breakfast met your expectations and that our central location provided convenient access to Jeju's beautiful attractions, including Hallasan.Your kind words motivate our team to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back for another memorable stay in the near future.Warm regards.
Doranswipper
[Ala nuova] Hill Luna Family
Soggiorno: nov 2024
Famiglia
3 recensione
3.7/5
Pubblicata: 4 dic 2024
What we like is the beautiful lobby , warm room and outdoor spa. What we dislike are : Monday no room service and the level 3 lounge bar manager insist not to let me take food out. My kids were sick and hungry . They r not helpful at all. I went to reception and a female staff gave me 3 cups of ramen. The Luna hill no lift so we have to carry our luggage to second floor . Breakfast food are not but they are repeating.
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Risposta dalla struttura: Dear ,This is Amber Pure Hill Hotel & Resorts. Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your kind words about our lobby, warm rooms, and outdoor spa. It’s wonderful to hear that you enjoyed these aspects of your visit.We deeply regret the inconvenience you experienced during your stay. Regarding room service, we sincerely apologize for the unavailability on Monday. We will review our service schedule to better accommodate guests’ needs.We are also sorry to hear about your experience at the lounge. We understand the importance of flexibility, especially when traveling with children, and we will address this with our team to ensure we handle such situations more compassionately in the future. It’s good to know that our reception staff could assist you in some way, but we apologize for any distress caused.As for the Hill Luna Family, we recognize the inconvenience of not having an elevator and are continuously exploring ways to improve guest comfort in these areas. Additionally, we appreciate your feedback about the breakfast variety and will work on refreshing our menu options to ensure a more diverse selection for our guests.Your comments are invaluable to us, as they help us improve and enhance the guest experience. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide you with a more seamless stay.Warm regards,
JSH Lam
[Ala Nuova] Hill Amber Twin
Soggiorno: mar 2024
Coppia
10 recensione
5.0/5
Eccezionale
Pubblicata: 3 mag 2024
In mid of the mountain, fresh air, beautiful forest, it’s good to get away of the city. Room is modern and clean, staff are helpful with smile. You can see the nature, birds, horses, deers. Food is good. A very relax and pleasant experience.
Traduci
6/7
Risposta dalla struttura: Thank you for your stay and writing a review for us. We provide the best condition room and services. We glad you had memorable stay at out hotel. Hope to see you again, thank you.
Utente anonimo
[Ala Nuova] Hill Pine Doppia
Soggiorno: mar 2024
Coppia
9 recensione
4.5/5
Ottimo
Pubblicata: 7 apr 2024
The room is excellent and the staff was super nice, they were willing to drive us to the hotel room. The day that I went was quite foggy, thats why didn't go out for dinner, instead we stayed and tried the dinner buffet, the food was okay, not expensive
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Risposta dalla struttura: Thank you for your valuable review. Our hotel provides the best service and rooms. We are glad that you had a memorable stay in our hotel. We hope to see you with better service next time. Thank you.
lizzieinchina
[Ala classica] Green Valley Deluxe Doppia
Soggiorno: nov 2023
Solo
4 recensione
5.0/5
Eccezionale
Pubblicata: 21 dic 2023
What an incredible resort! Visiting in December, during a particularly snowy week, the service of the staff was amazing and super accommodating, and each member of staff were friendly and hospitable. The views from this resort are breathtaking, right up in the mountains, surrounded by nature, my kinda place! The bar on 3F has a fantastic view over Jeju, looking toward the airport, and the cocktails are great. Would visit again ✨
Traduci
6/12
Risposta dalla struttura: Dear Guest.Thank you very much for your time to comment on our Hotel . We have been delighted by positive aspects you mentioned. We will do our best to our guests the great hotel experience that so many of our guests have grown so fond of. Sincerely!——AMBER PURE HILL HOTELS & RESORTS
Margaret Sullivan
[Ala nuova] Camera doppia con giardino forestale
Soggiorno: mag 2024
Coppia
18 recensione
4.5/5
Ottimo
Pubblicata: 10 giu 2024
This was such a relaxing and romantic stay. The outdoor bath with our room was especially nice. The hotel restaurant’s spread was excellent as well with lots of gluten free options (although it was fairly pricey) - but you could easily get a taxi into town for meals and adventure. Overall, I would gladly go back for some R&R.
Traduci
Risposta dalla struttura: Dear Guest.Thank you very much for your time to comment on Amber Pure Hill Hotels & Resorts . We have been delighted by positive aspects you mentioned.Your valued feedback about us would be great helpful for some other travelers to choose their accommodation.We hope to welcome you back to our hotel very soon! Sincerely.——AMBER PURE HILL HOTELS & RESORTS
Utente ospite
[Ala Nuova] Hill Amber Twin
Soggiorno: mag 2024
Viaggio con amici
2 recensione
2.7/5
Pubblicata: 21 lug 2024
Very clean and nice hotel but staff could not speak a word of English which made it very difficult to communicate. The mandarin speaking staff was very helpful as I spoke mandarin but it might be difficult for other guests who do not speak Korean / Mandarin to obtain assistance.
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Risposta dalla struttura: Thank you for your stay and writing a review for us. We apologize for your the inconvenience caused by your stay. We will deliver your opinion to the department in charge so that it can be improved. Hope to see you again with our better service. thank you.
N5X
[Ala Nuova] Hill Amber Twin
Soggiorno: set 2023
Coppia
28 recensione
5.0/5
Eccezionale
Pubblicata: 30 ott 2023
Awesome resort with luxurious interior. We even have an outdoor bathtub and private garden. Superb experience here. The staff are friendly and polite too. Will recommend this place to my friends.
Traduci
Risposta dalla struttura: Dear Guest.Thank you very much for your time to comment on our Hotel . We have been delighted by positive aspects you mentioned. We will do our best to our guests the great hotel experience that so many of our guests have grown so fond of. Sincerely!——AMBER PURE HILL HOTELS & RESORTS
Magda Gi
[Ala nuova] Hill Luna Family
Soggiorno: ago 2023
Famiglia
33 recensione
5.0/5
Eccezionale
Pubblicata: 4 ott 2023
One of the best hotels I've ever been. Facilities top notch, service absolytely fantastic, food cpuldn't be better. Highly recommended.
Traduci
Risposta dalla struttura: Dear Guest.Thank you very much for your time to comment on our Hotel . We have been delighted by positive aspects you mentioned. we will do our best to our guests the great hotel experience that so many of our guests have grown so fond of. Sincerely!——AMBER PURE HILL HOTELS & RESORTS
Utente anonimo
[Classic Wing] Green Valley Deluxe Family
Soggiorno: lug 2023
Famiglia
4 recensione
3.0/5
Pubblicata: 17 ago 2023
Since we paid more than 3000 HKD per night, it was way too expensive for the room they provided. So called deluxe family suite (old wing)was just the first floor of a small old 2-storey villa. It felt like 20 years ago design. There wasn’t even a proper 2-seater sofa in the living room. The closet was only a 1-door wardrobe that of a one man size. However, service was friendly and nice. All the staff were quite helpful. Hope they can review the price and put it more reasonable.
Traduci
Risposta dalla struttura: Dear Guest.First of all, thank you very much for your time to comment on our Hotel . We have been delighted by positive aspects you mentioned.However I am sosorry to hear that you had inconvenience during your staying.We learn from and use to improve from your feedback like this. Also we have two types of rooms (new wing) , Hill and Forest, each with a private open-air spa and a 100-inch oversized projector.All rooms offer Bulgari toiletries and Dyson hair dryer. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely!——AMBER PURE HILL HOTELS & RESORTS
Utente anonimo
[Ala nuova] Camera doppia con giardino forestale
Soggiorno: lug 2023
Coppia
3 recensione
4.7/5
Fantastico
Pubblicata: 11 ago 2023
Room was impeccable and service staff was top notch. Everyone was kind and very helpful. Amazing scenic views perfect for a couples get away. Would recommend to all and rebook again!
Traduci
Risposta dalla struttura: Dear Guest.Thank you very much for your time to comment on Amber Pure Hill Hotels & Resorts . We have been delighted by positive aspects you mentioned.Your valued feedback about us would be great helpful for some other travelers to choose their accommodation.We hope to welcome you back to our hotel very soon! Sincerely.——AMBER PURE HILL HOTELS & RESORTS
Utente ospite
[Ala nuova] Camera doppia con giardino forestale
Soggiorno: gen 2025
Famiglia
4 recensione
3.2/5
Pubblicata: 5 feb 2025
為了房間私湯特意定了一晚,結果真是唯一踩雷的安排。首先酒店真的毫無服務可言,下雨天帶着孩子和行李下車門口沒有迎賓,進門發現前台就一個人。套餐不含早餐,早餐6w韓元一個大人,因為度假村在山腳下,周圍便利店都沒有。晚餐也衹能吃酒店自助,結果兩大一小8折後1450rmb,孩子吃個巧克力瀑布發現旁邊沒有冰桶,搞得身上都是。然後走的時候跟門口的中國人收銀員説有個小建議,對方非常不耐煩地回答知道了。 度假村雖然理念很好,很多韓國人入住,但是房內設施和房價衹能説是一般匹配,然後地暖超級熱,晚上一點沒睡好,開冷風的話就呼呼的。 總之自己不會再住,也不會推薦朋友入住的酒店。
Traduci
Risposta dalla struttura: 尊敬的客人您好,首先十分感謝您入住琥珀璞山度假村酒店,未能給您帶來最佳舒適的入住體驗我們深表遺憾。我們已經根據您提到的問題進行內部的檢討和整改,服務方面我們也一定會努力加強培訓,爭取做到更好。我們期待您的再次入住,並且我們承諾,一定會為您提供更優質的服務和更美好的入住體驗。謝謝!——琥珀璞山度假村
Utente ospite
[Ala nuova] Hill Luna Family
Soggiorno: gen 2025
Famiglia
36 recensione
4.3/5
Molto buono
Pubblicata: 3 feb 2025
房間有地暖,沒有浴缸,只有一個户外的小池子,可以泡私湯。在濟州島幾天這個房間是性價比比較低的吧。。主要它只有大而已,再一個由於天氣原因無法享受游泳。它的泳池是户外的,比較冷也比較遠。然後打車非常不方便,我們拖了兩個行李,軟件幾乎定不到車,普通的計程車也沒有,因為太偏了。衹能求助前台工作人員,工作人員很熱情得處理好了。喊了一輛商務車,就是價格確實比普通的車貴了一兩百塊。但是也是事先説好了的,還是非常謝謝他們。很努力的用翻譯器幫助我們…值得一提的是,我們付費定的酒店自助晚餐出乎意料的全家一致好評,真的很不錯。
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Utente ospite
[Ala nuova] Camera doppia con giardino forestale
Soggiorno: dic 2024
Coppia
3 recensione
4.2/5
Molto buono
Pubblicata: 31 gen 2025
度假村環境和房間軟裝沒得説,服務態度也非常好,很多工作人員也會説中文,需要下午3點才能入住,到了大廳需要排隊登記然後等着喊名字辦入住。 但是想吐槽幾點,工作人員永遠在修復bug的感覺 1.入住的時候電視開不了,叫了前台過來,感覺他們也不是很會,也是隨便瞎按了一通才打開 2.第一晚凌晨5點多電視自動打開,而且是花屏,怎麼也關不掉,真的體驗感很差,本來是來度假的,結果一晚上沒睡好! 3.衹知道韓國酒店不提供牙刷牙膏和刮鬍刀,但是酒店連潤膚乳和梳子都不提供,住的濟州島其他酒店是有提供的,問了前台工作人員説因為政策問題,不知道地區政策是否不一樣的? 4.房間裏的小化粧鏡也是沒電的,打了前台電話送了根充電線,也算及時解決了 5.因為下雪,門口很多積雪,掃雪的衹把院子裏草地上的雪掃了,門口道路區域超級滑,好幾次都差點滑倒,和前台説了來了幾個工作人員把我們要泡澡的熱水全用了物理除冰,問他們為什麼不撒鹽,他們的意思好像説沒資格用鹽 6.房間裏沒有全身鏡也是有點bug 7.入住前一定要買好足夠的吃的(如果不想全程在酒店消費的話),打車真的太不方便了!!!下山買東西后根本打不到車上山… 就這個價格和本次的入住體驗來説,不是很推薦
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Risposta dalla struttura: 尊敬的客人您好,首先非常感謝您選擇入住琥珀璞山度假村,也非常感謝您百忙中抽空給我們留下寶貴的點評。我們非常抱歉沒能為您提供舒適和滿意的入住體驗,針對您所提到的問題,我們已經進行內部詳細的調查和改善,並加強了設施設備的檢查和維護。再次對給您造成的不便表示誠摯的歉意。我們期待您的再次入住,並且我們承諾,一定會為您提供更優質的服務和更美好的入住體驗。謝謝!——琥珀璞山度假村