Utente ospite
20 febbraio 2025
I booked a room for 1 night (17 - 18 Feb) and my scheduled arrival time at the hotel was 6 am in the morning of 18 Feb as I took a 3 am flight from Riyadh to Jeddah. I was aware that the normal check-in time should be 2 pm-9:30 pm so I made a special request to have a late check-in in the morning when I did the online booking and stated that I would stay in the hotel for only 6 hrs (till 12pm). I also sent an email to the hotel to restate the request. However, when I arrived at the hotel, I was told that my room was canceled and when I requested to book another room immediately, the reception refused to do so.
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