Hotel in zona City Garden, Jalandhar

Terrible experience would be how I would describe our two week stay. We have been regular customers at your Jalandhar hotel since 2005. This year was our worst experience and has made us rethink about our next vacation at your hotel. We booked four rooms as our children and family accompanied us on our most recent visit. Three of the rooms were perfectly suitable except for the stale smell in the rooms. We forwarded numerous complaints about issues with our room 310. In the entrance of the room there was continuous dripping of water from the ceiling resulting in the light also not functioning. It was repeatedly resolved for a few hours then the same problem would occur. On one occasion I slipped twisting my knee leaving me uncomfortable for the rest of his duration. I even attended the massage parlour to try and resolve the pain. As we regularly visit Jalandhar on business, we decided to take the opportunity of using the meeting room. On both occasions we booked via reception and at no point did your staff or management explain that after ½ hour we would be charged, we told it was complimentary. On checkout, you can imagine our reaction to be informed that there was a 6000 rupee charge. We explained to your staff that we had not been informed and your front desk manager accused us of using the meeting room every day without any evidence. He also stated that the charges were clearly displayed in the meeting room. We asked your manger to show us where the charges were displayed and on then visiting the meeting room was not able to identify the notice as they did not exist

We arrived in Jalandhar after a long train journey from Rajasthan, so needed an oasis of calm! The Taximan took us to the first hotel, which turned out to be AB Clark’s Inn! I asked to check their executive and deluxe rooms. The lady at the checkin desk was hugely polite and arranged views of the rooms. Absolutely immaculate rooms! Huge size—the executive rooms are very slightly smaller than the deluxe but are still very spacious with granite tiles, so no problem keeping them clean. The deluxe rooms are huge! Both size rooms have excellent furniture with 2 couches for guests or yourself to use, a comfortable chair and desk to read, write or work in your laptop if you wish. The most important thing for me are bathrooms…the ones at AB Clarks Inn are immaculate. Huge sizes, walk-in showers with glass panels all around, superbly powerful power showers, endless supply of hot water! Food is excellent too, with their in-house restaurant serving Continental or traditional Punjabi style with made to order stuffed parathas that were delicious; lunch and dinner was also very tasty with choice of Indian, Chinese and Italian dishes! Nice touches like very courteous Staff, from the cleaners, page guys and receptionists, always smiling and asking if I needed anything. The only points I could find against this very positive review is the decor of the common areas in the hotel…in some places, the wallpaper has started to peel..an easy fix. Plus they should supply seating on the balcony area, as we would have loved to take our tea or take in the sunshine and fresh air if seats were available. Apart from that, do not pass this hotel by…it’s worth every penny! Pls leave a positive message after you have read this and do look at more reviews I’ve added! Thank u for ur time!

It was for a accidental detour to Jalandhar while returning from Dalhousie when I booked Maharaja Residency. Online reviews looked good and the front desk gave a good deal for two rooms. The hotel is located at a stone’s throwaway from Railway station and is near to main market. The room was exactly the same as shown on website with nice ambience and clean linen. Room service was excellent particular mention for Shubham who always catered us with a nice smile on his face. Mr Ajit at front desk were really nice and facilitated quick check in for us as we reached late in night. One star deducted is for washrooms which are in need of serious overhaul. The WC look worn out and the faucet needs revamp. Moreover the complimentary breakfast spread is too meek and must have bit more variety. Overall a nice Hotel for short stay at Jalandhar.

The reception staff was very unpleasant. They don't even have basic manners to greet or welcome their guests. The way they stare at guests is most alarming. Makemytrip already earned accolades but staff like this make things worse why the chips, buiscuits, bhujiya, juice, salted peanuts etc were kept in the room for which we were charged exorbitantly. There was no indication or pamphlet on which it was mentioned that above-noted articles were chargeable otherwise the room was good ambience was good food is average

The hotel is located in the vicinity of the city centre and is on the main road. The staff is very courteous and friendly. The rooms are airy, spacious and clean. The food is very good and i would recommend this hotel to everyone. However, if you are staying here make sure that you have your own conveyance because finding rides with the hotel proves to be difficult,