We have stayed at this hotel 25+ times over the past 2 years, and we've always had a good experience. This hotel is like our second home, and the staff has always looked after us as such. The product itself doesn't make a hotel special; the people working there, putting in efforts, energy and time, they are the real reason behind our loyalty towards this property. The general manager of the hotel, Kapil, has eyes and ears everywhere and ensures consistency when it comes to service and the standards of products. Nisha, the lady manager in charge of the Front office team, has always ensured we get our preferred suite, and her team with players like Kunal, Pankaj, Renu, Rahul and Nazreen have always ensured our check in and check out experiences have been good. Mr. Tej Singh Shekhawat, the EAM of the hotel, is a true F&B professional. His hold on his team has always ensured a seamless service even during busy operations. Deepak, the bartender, is one of our favourites. A true hotelier. Vinod is another gem, a recent addition to their restaurant staff. Always happy to help, proactive, knowledgeable. The rest of the team including Pradeep, Veer, Surendra, Supriya, TK, Raghuveer, have always played important roles in us having great dining experiences. Chef Negi is not only a fine chef, but also an artist. Extremely good at what he does, very humble, and always in control of his team. Chef Balan at the tandoor is another extremely gifted individual. Anamika, the lady heading Housekeeping operations is extremely efficient. Her staff with people like Bhawna, Dharamveer, Naresh and Sameer are very careful about guest requests, which always contribute to a pleasant stay. The doorman, Sevaram ji, is always such a delight to talk to. Another gentleman I'd like to mention is Manoharlal, the gardener. He makes sure all the plants in the hotel are well looked after, to an extent that in all of these 25+ stays, we've never seen dead plants or even dying leaves. All in all, this hotel is our home, and we look forward to our next stay, 10/10 highly recommended.
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