We got a family suite with access to the pool through a balcony. Specious and good for 5 people. The room was very clean. there is a kitchenet at the balcony area, which was very unclean: garbage was left on the counter, the kitchenware was dusty, and there was a dead bug lying legs up.. breakfast was nice.
We came during the holiday season so the hotel may have been busier than usual (?), but we did not get hot water in both nights we stayed. On the second night we asked about hot water, and they said they'd take care of it, and we got hot water after about 2 hours (shrug).
The thing that left us feeling most uncomfortable was the ordering takeaway food experience. We were specifically told by the guy that checked us in, that if we want to order takeaway food from one of the businesses around, it would only cost us an extra $6 on top of the regular price. We ordered a pizza that cost $20 online, and thought we will pay about $26 for ordering in. At checkout the young lady at the front desk asked for $68 for the pizza... it was going to be the most expensive pizza we had in our entire lives. We don't usually argue for pricing, but this time we just felt conned, and after a short exchange we ended up paying $26. she also tried to charge twice for things already paid for..
The hotel is located far from the Jaco beaches, but there is a very fun 10 waterfall hike experience that you can get online (you can't go there by yourself, it's a private area)
Traduci