La Quinta Inn & Suites by Wyndham Jacksonville Butler Blvd

The Hotel is need of a face lift. Smells old , old carpet. Trying to play off Full size beds for queen. I sell mattresses and I know the difference. Would not want to stay at that location again. Oh, 1-elevator it was very old. You should do better for that location. It’s reminded me of an Extended Stay place.

Staff was great hotel was in bad shape had issues with keys a water leak caused the fire alarm to go off at 1am room smelled very bad

We stayed here several times years ago and it was good. This is the dirtiest Place I ever stayed in. Everything was filthy. La Quinta should be embarrassed to have it's name on this place I mean it was bad, no, really BAD! Come look for yourself. Sink was stopped up. Floors are filthy Room smelled like Bleach I am sorry it was a terrible memory

The desk staff was a total disgrace. She ask me 3 times do you have reservation? 3 times I state YES. She told me there was a $25.00 damage fee and I stated I did not read that when I booked. She stated it is in all our reservations. Next she gives me room key and when I got to my car there was no room number; I went back to desk and showed her no room number. I stayed there before as I go to the Mayo Clinic all staff were black and very friendly and helpful. I received the impression this black lady hates white people. When checking out I rang the bell a number of times as she was in back room of the desk and she refused to come to desk as I wanted my paid receipt, never got a receipt and was told if my room as not damaged I would receive my $25.00 within 3 to 5 business days. If you hate white people; do not be so open about it as we are paying customers.

very old and outdated none of the keys worked for the rooms had to continuously get it reset and it was all guests. only 1 elavator working random street people in the stairways. room smells has to get a new room the smell of cigarettes was unbearable

Upon arrival - no hot water … I just booked in the afternoon and they said after taking another 25$ for incidentals that the water hadn’t been hot all day … got booked on 5th floor elevator doesn’t work . Tv turned on and off all night. The place smelled like a urinal.,I would’ve walked out and going to ask hotels to refund me for the no hot water. I couldn’t believe it especially since we were in the rain for 5 hours from a meet. That’s illegal to accept or not offer money back if they purposely knew it hadn’t been working all day.

Bed was comfortable, location felt safe, and water pressure in shower was good. However, these selling points aren't enough to warrant another stay at this location due to everything else. One of the clocks needs to be setup in the room, and when on vacation the last thing I want to do is wrestle with figuring out how to program a clock. Dents and dings on wall where the sofa recliner sits Single power plug recepticle next to the TV doesn't work(beneath the wall lamp) Hand towels dirty Toilet constantly running water, the chain keeps getting stuck under the plunger Entrance door is very hard to operate. Found out later in stay why, the handle is completely disconnected from the knob. Door handle fell completely off, and while in the locked position, leaving the entrance unable to close securely as the deadbolt was in the locked position and blocking the door from closing. Had to wrestle with it and finally got it to work once and let the front desk staff know Stains in bathroom, small bug upon arrival I like La Quinta, but not this one.

The property was very old and needs refurbishment. The staff was not very friendly. The facility doesn't have sufficient hot water to support a full hotel which forces tenants to take lukewarm showers during peak utilization times.

Dirty. Mildew. Things are broken. Door to bathroom partially off the hinges. It smells so bad in our room. Cigarette smoke mixed with mildew.