Ramada Plaza by Wyndham Istanbul Sultanahmet

I am extremely disappointed with the attitude of the reception staff. My wife, child, and I booked and prepaid for a Family Suite with multiple beds and a Pool View. Instead, we were assigned a room with only a king-size bed and no small bed for our child. The room description on their official website clearly shows a small bed, and this was also confirmed in my booking confirmation, as shown in the attached screenshot. After complaining, the reception offered to provide a foldable bed— okay, we got it, but it wasn't what we wanted when searching for a hotel. Later, when showering in the evening, we noticed only two towels for three people. I contacted reception, and they initially sent two bathrobes. Using a translation app, I requested an additional towel, and after a few minutes, they delivered three towels. Overall, the service was poor. To summarize: 1. The hotel provided a room meant for a couple, not a family. 2. The room lacked the second bed as advertised, only having one. 3. There were only two sets of towels for three guests. 4. There were stains in the bathroom as visible in one of the photos. 5. The swimming pool was out of order. It feels like we were downgraded because we arrived late and only stayed overnight. My assumption is that the reception gave our original room to someone else. Instead, we received a room the same/similar in size but intended for a couple. Maybe I'm wrong, that’s the impression I have. This hotel does not deserve a 5-star rating; at best, it is a 3-star. I usually stay alone in this area when traveling, and last year, I stayed at a 3-star hotel on the same street that offered better service.

很早到酒店，前台很熱情！二次幫忙訂車送機；事前溝通到位。位於老城，交通很方便，周邊步行可以到藍色清真寺索菲亞教堂大巴扎和伊斯坦堡大學。

房間很小很小，兩個人的行李放不下。定的池景房，窗外是一個天井~