Mövenpick Living Istanbul West

Recensioni su Mövenpick Living Istanbul West

Mövenpick Living Istanbul West

Evren, 1500. Sk. No: 12, Bagcilar, Istanbul, 34212, TürkiyeDettagli hotel
Mövenpick Living Istanbul West
Mövenpick Living Istanbul WestMövenpick Living Istanbul WestMövenpick Living Istanbul West
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1 notte

Recensioni degli ospiti

4.3/5
Molto buono
70 recensione
Recensioni verificate
Ubicazione4.0
Strutture e servizi4.3
Servizio4.3
Pulizia4.3
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Tutte le recensioni(70)
Recensioni positive(59)
Recensioni con foto/video(10)
Soggiorno meraviglioso!(6)
Recensioni negative(1)
Utente ospite
Camera Deluxe (2 camera/e da letto)
Soggiorno: nov 2024
Viaggio con amici
1 recensione
1.5/5
Pubblicata: 25 nov 2024
I made a booking with them and choose the wrong date .. I called the hotel to change the date they told me we cant but you can book for the correct date and submit a cancellation request for the wrong one and we will refund you  I did what I was told . when I submitted the cancellation request for the wrong date they answered by saying cancellation request is not allowed  This tells you how professional is this hotel
Traduci
Alexei K
Camera Deluxe (3 camera/e da letto)
Soggiorno: nov 2023
Famiglia
17 recensione
3.0/5
Pubblicata: 14 dic 2023
This is the second time we have stayed at this hotel, and unfortunately the repeated experience turned out to be worse than the first one. We were offered a two-story room on the first and basement floors. The room itself is very large in size, with 3 bedrooms. Nicely decorated and furnished. There are all the amenities, a kitchen, a wonderful living room. The hotel provides water and tea and coffee sets daily. However, the excellent quality of the room could not compensate for the discomfort of the stay. There were 2 problems: 1. The ventilation and air conditioning system did not work, so the rooms were very stuffy and the temperature was +25. In one bedroom, where there was no window, it was very uncomfortable to sleep. 2. Directly opposite the windows of the other two bedrooms there will be a booth with 2 dogs that bark non-stop. Very loud. Day and night. Therefore, even earplugs did not provide a comfortable sleep. At the same time, on the first day of our stay they told us that the next day they would change the room, but when we came to do this, they said that there were no rooms available. The hotel breakfast has improved and we really enjoyed it. Fitness zone is nice but the pool has very cold water and it is uncomfortable to use it.
Traduci
6/9
Risposta dalla struttura: Dear Alexei,Thank you for taking the time to tell us about your experience, sharing your very kind and detailed feedback with us. First of all, we are deeply sorry for the issues you mentioned in your kind comments, please allow us to express our sincerest apologies.At Mövenpick Living, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback will be carefully read and shared with the related teams and we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
MD RABIUL
Monolocale Deluxe
Soggiorno: nov 2023
Lavoro
9 recensione
3.7/5
Pubblicata: 22 dic 2023
Good , as a five star hotel the approach road entering hotel not good
Traduci
Risposta dalla struttura: Dear Rabiul Islam,We very much appreciate your kind review with us regarding your stay at Mövenpick Living Istanbul. We look forward to welcoming you back very soon and we hope your next visit will be as pleasant as the previous one.Best regards,
AnnaZz
Camera Deluxe (2 camera/e da letto)
Soggiorno: gen 2024
Famiglia
4 recensione
4.5/5
Ottimo
Pubblicata: 22 gen 2024
Very good 👍🏻
Traduci
Risposta dalla struttura: Dear Guest,Thank you for choosing Mövenpick Living Isanbul and sharing your kind rating on this platform. We are looking forward to welcome you back in near future.Kind regards
Utente ospite
Camera Deluxe (2 camera/e da letto)
Soggiorno: dic 2023
Famiglia
8 recensione
3.0/5
Pubblicata: 25 dic 2023
Although the front staff manager Furkan tried to help but some staff members should be dismissed. careless and not serious about their work. I have not been given the exact room booked saying it was not available but how come you confirm my reservation then!!?? Also too expensive for what it is! the breakfast is more expensive than Sofitel in Paris!! and still coffee is not included in the breakfast !! what a joke!!
Traduci
Risposta dalla struttura: Dear Guest, Thank you for taking the time to tell us about your experience at Mövenpick Living Istanbul. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mövenpick Living, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will visit us again and give us an opportunity to reverse your most recent negative experience into a wonderful one. Kind regads, Mövenpick Living Istanbul
Utente ospite
Monolocale Deluxe
Soggiorno: feb 2023
Coppia
29 recensione
5.0/5
Eccezionale
Pubblicata: 23 feb 2023
Upgraded to two room apartment. Clean and comfy
Traduci
Risposta dalla struttura: Dear Guest, Thank you very much for taking time to share your kind review with us. We very much look forward to welcoming you back to Mövenpick Living Istanbul very soon. Kindest regards,
Utente ospite
Monolocale Deluxe
Soggiorno: dic 2023
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 6 mar 2024
perfect
Traduci
Risposta dalla struttura: Dear Guest,Thank you for your feedback .We always work to improve our service quality by prioritizing guest satisfaction.We hope you have an even better experience on your future visit.Kind regards,Vesile KayaGuest Relations
Снежана Боришкевич
Monolocale Deluxe
Soggiorno: ott 2024
Coppia
26 recensione
4.5/5
Ottimo
Pubblicata: 27 ott 2024
В целом, отель устроил. Номер отличный, очень красивый и просторный. Но уже немного устал. Еда в ресторане нормальная. Персонал хороший.
Traduci
Risposta dalla struttura: Dear Snežana Boriskevich,We are very happy about your positive feedback about our hotel and rooms. It is very important to us that you have a comfortable and spacious accommodation experience. We also take into account your comments about the restaurant and our team; These evaluations guide us in order to always provide you with better service. We would be very happy to see you among us again.Best regards,Vesile KayaGuest Relations
Dilek okan
Monolocale Deluxe
Soggiorno: ott 2024
Coppia
21 recensione
5.0/5
Eccezionale
Pubblicata: 11 ott 2024
Başta Vesile hanım olmak üzere tüm ekibe çok teşekkür ederiz..Bizi ailenizin bir üyesi olarak gördüğünüz için çok teşekkür ederim ❤️
Traduci
Risposta dalla struttura: Sayın Dilek okan,Mövenpick Living Istanbul'u tercih ettiğiniz ve puanlamanızı paylaştığınız için teşekkür ederiz.En kısa sürede sizleri yeniden ağırlayabilmeyi diliyoruz.Saygılarımızla,Vesile KayaMisafir İlişkileri
BulentAcar
Monolocale Deluxe
Soggiorno: set 2024
Solo
15 recensione
4.5/5
Ottimo
Pubblicata: 5 nov 2024
Perfecte uitvalbasis wel een beetje ver van de mail attractions maar geweldige prijs kwaliteit verhoudning
Traduci
Risposta dalla struttura: Dear Acar,Thank you for your positive feedback. We’re pleased to know that you found our hotel to be an ideal base for your stay and that you appreciated the excellent value we offer. While we may be a bit further from some main attractions, we hope our quality and service made your experience worthwhile. We look forward to welcoming you back on your next visit to Istanbul.Warm regards,Vesile KayaGuest Relations
Voland Volondovich
Camera Deluxe (2 camera/e da letto)
Soggiorno: dic 2023
Famiglia
1 recensione
4.2/5
Molto buono
Pubblicata: 24 dic 2023
Дружелюбный персонал, хороший номер. Зубных щеток и тапочек нет, но это не проблема. В коридоре номера стоял жуткий запас курева , включение вытяжки и открытые окна не меняли ситуацию-это и испортило общее впечатление, в остальном хорошо.
Traduci
Risposta dalla struttura: Dear Voland Volondovich,Thank you for taking time to share your kind review with us. We strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards,
Mustafa Nurettin
Camera Deluxe (2 camera/e da letto)
Soggiorno: gen 2024
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 4 mar 2024
Beklenen rahatlığını üzerinden bir konfor sunuyor odalar çok temiz ve personel çok ilgili
Traduci
Risposta dalla struttura: Sayın Mustafa Nurettin,Mövenpick Living İstanbul'daki konaklamanızla ilgili yorumlarınızdan çok memnunuz.Ekip üyelerimiz hakkındaki nazik sözleriniz için teşekkür ederiz! Memnuniyetinizi kendileriyle paylaşacağımızdan emin olabilirsiniz.Deneyiminizi paylaştığınız için tekrar teşekkür eder, bir sonraki ziyaretinizin bir önceki ziyaretiniz kadar keyifli geçmesini dileriz.Saygılarımla,Vesile KayaMisafir ilişkileri
Utente ospite
Camera Deluxe (2 camera/e da letto)
Soggiorno: gen 2024
Famiglia
2 recensione
4.5/5
Ottimo
Pubblicata: 31 gen 2024
Ailemle 2 gün konakladım Nezih bir otel Tavsiye ederim
Traduci
Risposta dalla struttura: Değerli misafirimiz, Kıymetli yorumunuz için teşekkür ederiz! Ailenizle konaklamanızın nezih bir atmosferde geçtiğini öğrenmek bizi mutlu etti. Otelimizdeki hizmetlerden memnun kaldığınız için teşekkür ederiz. Sizleri tekrar ağırlamak ve konforlu bir konaklama deneyimi sunmak için sabırsızlanıyoruz. İlginiz ve güveniniz için tekrar teşekkür ederiz.SaygılarımlaVesile KayaGuest Relations
BAKR naseer
Monolocale Deluxe
Soggiorno: nov 2023
Coppia
17 recensione
5.0/5
Eccezionale
Pubblicata: 9 nov 2023
فندق ممتاز سويت متكامل🇦🇶
Traduci
Risposta dalla struttura: Dear Naseer, We very much appreciate your comments regarding your stay at the Mövenpick Living Istanbul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Yekaterina S
Soggiorno: set 2024
Solo
5.0/5
Eccezionale
Pubblicata: 24 set 2024
A good hotel for this price. The nice apartments, and no bad location if you want to achieve airport faster. Reception and bell boy were helpful and hospitable, thank you. by the way a good view from everywhere Room service thank you for all
Traduci
Risposta dalla struttura: Dear Yekaterina, Thank you for your valuable comments. We are very happy that you were satisfied with our hotel and liked our services. We are happy that we were able to provide you with a pleasant accommodation experience with the hospitality of our reception and bellboy team, our beautiful view and room service. We hope to see you again as soon as possible. Best regards, Vesile Kaya Guest Relations