Utente ospite
28 settembre 2024
This hotel has a great access to both Istiklal street and Taksim square. The staff also were friendly and polite. However, the room was far from what we expected. Although, it was fairly clean and cleaned every day but the facilities were a major issue for us. The hand shower was broken, and the bathroom had a glass door that wouldn't fully close, no matter how hard we tried. The other problem about the door was the terrible noise it made when we opened or closed it. We could not use the bathroom in the middle of the night or early in the morning to avoid waking the other person in the room with the noise! When we told the staff and the manager about the problems and asked them to fix them or change our room they refused to help. The other problem was the fridge. On the third day of our stay, it broke down and all our stuff in it went bad, so we had to throw everything away! The staff tried to fix it, but it remained the same for the rest of our stay, so we couldn't use the fridge at all!
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