Kumru Hotel

Near major attractions yet a bit hidden, friendly service Poor sound proof but your next room will have their sleep time too Good value choice at Istanbul

nice stay

Some reviews on Tripadvisor and the description of the hotel on Bookings.com say that there is a terrace to have breakfast on, overlooking the views. There is no such thing. The breakfast room is underground, with a sliding door giving unto a dead wall. When I raised the issue with the hotel staff they refused to acknowledge the problem and although I showed them the reviews and description they still made me feel as if I was in the wrong because they were no photos of a terrace on bookings.com. I decided to check out and they made me pay 2 nights although I only stayed one night. I though that was not very proper of them

I stayed at the Kumru hotel for about 14 days and it was terrible. The reception staff were not friendly, the room was hot as they refused to turn the air conditioning on for me and the breakfast was the same every day. It was awful. I suffer from arthritis and the heat and humidity causes extreme pain. I advised the reception staff of my condition and asked several times when the air conditioning will be turned on. They would not turn it on for me. Travelocity called them to see if they would assist with my request and they refused! The night prior to check out, I ordered a transfer to the airport and was quoted a price of $45. The morning of my check out, the receptionist did not order a transfer and stated I told him I would check out in the afternoon. I specifically told him I needed to be at the airport at 3 AM as my flight departs at 6 AM. Realizing he made a mistake, he ordered a taxi and charged me $50! The reception staff are not friendly and I always had to say hello, good morning, etc. and they were forced to respond. Poor customer service. My total bill for the days I stayed there was over $1,200 USD and it was a complete nightmare. Hot room, poor service and rude communication. Also, I had to sleep with the window open and the noise level was bad. Hotel staff are outside smoking and talking loud. Yet, they will call me to say my television was loud and the setting was at the lowest when the TV worked. They had to fix it on 2 occasions. The shower head wasn't working properly and water just flooded the floor. I will never stay at this dump again and do not recommend it. It is a low budget hotel with unfriendly staff who aren't willing to help. Please chose another hotel as there are many in the area of better quality. My choice was Recital Park but they did not have vacancy during my trip in Turkey. My next request will be a partial refund. I paid for comfort and did not receive it. So disgusted. Haydee M.

Clean rooms excellent staff friendly helpful Ibrahim was very helpful the breakfast was variety the location wasn’t far from the main sights comfy bed walking distance hidden gem in the maze of streets when you enter the hotel the furniture is Morden good decor and very clean

My wife and I visited Istanbul for the first time and found the people in the Kumru Hotel to be very helpful and willing to give much needed advice. If you are unsure what to do in Istanbul, look no further to get settled into the historic city. Thanks. UTKU