Utente ospite
13 dicembre 2024
very, very dissapointed in this hotel and Booking. I made reservation for 28. september till 1.october month earlier. Reservation was confirmed, and they charged my card week before arrival. I even e-mailed to hotel about time of our arrival. When we came to the hotel, they just told us: Sorry, we are overbooked! And that was all. We didnt received any notification about cancelation, not from hotel not from Booking. And hotel didnt find us any alternative, they told us to call Booking. Then we have called Booking, they couldnt help us either. I couldnt believe what was happening, we were so frustrated. After loosing 2 hours, we went to one hotel n the same street Querencia hotel. Luckily they had available room and they were great. We got refund a week later from this hotel, but that is not a point. It was very frustrating how hotel doesnt care, like we came from the street and we booked and payed on time. Booking just sent us automatic responces, and when I called them twice,, they promised to check everything and call me back, but they didnt call. And while in Turkey, we couldn make new reservation throw Booking, i dont no why. So hotel and Booking left us on our own. Very unprofessional and dissapointing
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