Humberto
10 giugno 2024
Hotel harbors felons, catered toward Russians mainly. First night two hotel staff members stole $4,000 MXN which is considered a felony both in State of NJ and Mexican state Quintana Roo. Rather than press charges or bring in the police, hotel management (Reception Mgr. and General property mgr.) booked in system as an "guarantor cash fee" (mind you in addition to the already booked credit card for charges). Hotel management enabled theft, endorsed it, and protected the felons that committed it For the rest of my stay I had to avoid reception area and have extra care for family safety. The staff was subpar compared to comparable hotels (Paradisus has a real butler system, Grand Velas & Mayakoba a true all-inclusive), do yourself a favor and book elsewhere.
I will upload pictures of the candy wrappers that lasted at least 4 days and pool area uncleanliness. Hotel caters mainly toward Russians, I sincerely can't recommend it to my American nor Mexican friends. Avoid at all costs.
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