Barcelo Isla Canela Hotel

Reviewed whilst there and wish to add more detail. Attractive hotel in a quiet area, but too quiet in the stormy weather we experienced. Hotel maintenance poor in some places: wet room extractors, indoor pool, and stair hand rail. Food was excellent at the start of our week BUT deteriorated towards the end: juice at breakfast tasteless, bacon under cooked & greasy (not crisp), griddled beef tough. . . Room shower silicon very mouldy - such a disappoin**ent. We were offered a change of room after 3 days, but declined because of the inconvenience. Surely NOT to much to expect the shower to be cleaned. Barcelo Customer service manager sent a bottle of Cava and cakes as "compensation". An attempt was made to clean the shower in the indoor pool area but not very effective. Reception staff communication poor: unaware that the ferry to Isla Cristina had ended for the season..... when advised, did not pass this information on to other team members or travel reps. NOT the relaxing holiday we needed.

If you love sun, sea and sand then this is a perfect destination. But if, on the other hand, you also want to stroll a bit on the boulevard, then you are out of luck because there is nothing to do at all on the beach or in the town.

We were happy to spend our vacation in this hotel. The service was definitely great and the staff were friendly. We were impressed by the variety of food and drinks - every dish and drink was delicious. There is a large beach within walking distance, which was nice to spend time on. The hotel had organized daytime and evening leisure activities in a great way, including water, sports activities, etc. Also we were very happy to get a present from the staff with my lover – a bottle of sparkling wine. The hotel is definitely worth visiting again!

A really high quality resort. Beautifully laid out and maintained. Excellent pool areas with more than enough sun loungers provided for guests. Rooms are very well maintained, if somewhat basic, with top quality bathrooms. Bars are good and reasonably priced. Buffet restaurant is of a good standard considering that it is catering for several hundred guests. Note that the location (Isla Canela) is very quiet, so it's a place to go if you want to relax and chill!. Don't expect to be partying or doing a lot of local trips! Oh, and the Barcelo rolls out totally nuts evening entertainment each day!

We landed in a hurricane and arrived to floods. I have to say that the hotel acted to clear up the damage very efficiently. I have read in other reviews that staff are not friendly. That is just not true. We found all of the staff very friendly. It is true that they don't all speak English. However why should they. One of the nice things about the hotel is that it's clientele are multicultural. Whilst we were there, there were people from Spain, Germany, France and Belgium as well as some English. The Hotel itself is very pretty. It is Andalusian in style in the main areas and the lovely garden's are reminiscent of the Alhambra water gardens on a smaller scale. I felt it was a shame that they did not take the theme into the bedrooms. The bedrooms were a good size and spotlessly clean. The bedding and towels were changed regularly. It did lack a table and chairs, although there was a desk with a chair. The balcony had no outside light, but we managed to get the table light moved to give us some light to play cards by. There is no water in the room, which you would expect in a 4 star hotel. However you could obtain water from the bar. We were on an all inclusive deal booked through Tui. The location is absolutely stunning. It has a lovely beach that goes on for miles. The area also is great for wildlife. The area is known as the wet lands so attracts lots of birds. It is not a place that parties. It is a good place for families and people that appreciate lovely scenery. Our family had a very relaxing holiday. With regards to food and drink. We were on all inclusive. Our drinks were pretty good. With wine, beer cocktails and soft drinks included. The drinks for people not on all inclusive were quite reasonably priced. The food was a buffet restaurant. What they served was good quality. If you like meat and fish then you are very well catered for. If you are vegetarian like me there is a lot of salads. Hot Meal wise it was hit and miss. On a couple of days I just had a plate of vegetables as there were no vegetarian main. It got very repetitive. If you are vegan you would find it very hard to eat here. They do say if you have any allergies then you should ask. Nothing is labelled for ingredient contents. Where food was labelled as to what is sometimes the labels were against the wrong food. My advice is that you should look very carefully or ask. Unfortunately some staff do not actually know what is in items as I asked about what looks like mushroom risotto and was told it was beef. It definitely was a mushroom risotto. After someone tasted it I was able decide to have it. We as a family had a lovely time. Most of my family would definitely return. I would love to return, but not with the current vegetarian catering. Food is very important to me on holiday. I don't want to eat the same salad every day. I would like to try vegetarian versions on local cuisine, like a vegetarian paella for example. The reason I gave only 4 stars is the lack of

A great place to meet up with family and friends - lots of friendly and very helpful staff and good facilities on venue. Local transport services leave a lot to be desired as does availability of local shops and eating places in October. But overall, a pleasant location to stay with something for everyone.

Just came back after 10 days family AI stay at this hotel. Pros for us: Very good food, lots of choice for everyone, our favourite were Asian and Mexican nights, lots of fish and seafood. No need to worry about sun beds, there was always space available AI drinks - good choice Day activities in the pool very good, magic carpet for the kids was lots of fun Amazing beach just outside the hotel Staff in the bar and restaurant very hard working Quiet location Cons: This hotel is mainly for French and Spanish visitors , clubs, night entertainment 99% in Spanish & French There are some activities just for French which made us feel like 2nd category guests, it would be so much nicer if all guests were treated the same way. My 10 years old has been given single sofa bed, which was so small and flimsy he was unable to use it at all and ended up in our bed for the whole 10 nights. Only 1 x bar in the whole hotel, 2nd bar closed. Overall we had nice and relaxing break at this hotel. would feel much

Barcelo is set in the beautiful resort of costa de la Luz with local amenities such as two supermarkets, many restaurants serving from authentic paella to pizzas. Right outside the hotel doors you will find an icecream parlour which I recommend. The hotel features two large pools linked with a canal and plenty of sun beds available. Pool towels are available to use with a deposit, although we took our own. The grounds and rooms are very clean and looked after, always feel fresh thanks to the routine cleaning. The rooms include air conditioning which can be set to auto and a warmer quilt available in the wardrobe. A safe is also available at a small cost. The staff are very friendly and are always approachable if something is not quite right. We chose half-board which I recommend, this gave us the opportunity to visit one of the amazing local restaurants. The buffet restaurant has plenty to offer for all tastes and diets with an option to sit outside or in for breakfast and dinner. The resort really feels your visiting Spain with most visitors being Spanish, who are lovely. The hotel is great for family's and couples of any age.