The Gailes Hotel & Spa

You are always made to feel so friendly when visiting the restaurant. Must mention Lise, Louise, Emily and Claire on this visit. They are all great ambassadors for the company. So friendly and attentive during our visit. Great menu which caters for all tastes. Atmosphere is good too. A must visit place when in the area. Will be back for sure.

Visited the coast restaurant at the gales Irvine with my mum , they had a funeral on and service was initially a bit slow but we were getting a catch up so didn’t bother to much, after our order was taken we both ordered prawn cocktails for starters a fish main and a steak pie , the prawn cocktail was at our table within 2 mins which we laughed about as it had taken half hour to get served and the starters were so fast (on hindsight the speed would suggest that this was pre-made) we ate our starters and mains and finished up and I gave the waitress a £5 tip as she was lovely and having had an overall nice experience. We then carried on with our day going to do some shopping , we had been to one shop when we both felt ill to the stomach , we have to leave a store to both head to my house for the toilet where we had extremely upset stomachs we do not live together and the only thing we have ate that was the same that day was the prawn cocktail. I called the restaurant to inform them at the time so they could remove this item from the menu asap, I was getting put direct through to gailes (initial call takes you to a call board for all reservations) however I could not stay on the phone long enough as I was feeling ill again! We have since had calls back and forth basically saying that that’s not the case at all we have been asked about medications or conditions we have (we both have none) and made to feel like it’s been a made up lie. I genuinely called the restaurant to make sure no one else got ill. It’s poor service and still do not feel 100% 4 days later I will never visit again! PLEASE IF YOU DO GO DONT HAVE THE PRAWNS!

Clean Room, Great Food, Staff were fantastic. We were staying for a family funeral so we didn't get much time to explore the area. Could not fault the hotel at all.

We stayed on Saturday 27th April. The hotel was lovely; clean and very well maintained, as was the outdoor areas. We had a small mishap with our door (these things happen). How it was handled was amazing though and hat off to staff member Vikki. Outstanding service and so polite and friendly. She was amazing! Staff at reception and the bar area were all great too! We tried out the adjoining golf range which was brilliant ! Staff member in GGs cafe - a smile; a please & thanks would be nice though. Overall, a very enjoyable stay in a very modern; lovely hotel with some great service. I will definitely visit again

We trip to what we’d call our local, been visiting the Gailes for many years for food & drinks, thought we would introduce our new neighbours to the establishment. Well we were in for a shock, overcharged by over £253.00, the so called bar manager was so rude and obnoxious she actually thought the bill was correct, anyway after a huge argument the bill was sorted and I was told I wasn’t welcome anymore. We came home and emailed the owner, Malcolm, but seems he must think this wasn’t a problem as we’ve had no reply. Anyway folks, check your bill before paying, especially at the Gailes.

The spa package enjoyed by 3 of us celebrating a 40th birthday was great value. The welcome and customer service was outstanding, facilities, food and drink were all excellent, but the friendly, helpful staff make The Gailes stand above other hotels.

Had a lovely late lunch at Gailes . Food was great and staff were very efficient and attentive, especially our waitress Ilse. Will definitely be back.

This place is absolutely class in every way. Before we arrived I was given lots of information and advice for our Golfing stay. On arrival we were not disappointed with check in, facilities, accommodation. Our party of golfers was 11 and everyone loved the place especially the Full Scottish Brekki. Yum of the highest degree. While we did not have any dinner there because of our golfing schedule we were on request given the best advice on where to go to as a group to watch rugby and golf. Amanda in Reception even rang ahead and booked food and a place to watch sports. Thank you Alison and Amanda and another so helpful lady ( cannot think of her name). The lady who rang The Fox pub for us, booked our Taxis. The SPA was just great, especially after our golf. I can definitely say as Irish golfers we were treated and spoiled by this place and WILL DEFINITELY BE BACK! BEST best rgds John Burke, Jason Burke, Dylan Burke, Keith Sciasia, James Carolan, Dan Shaughs, Willie Armstrong, Yohann Ott, Sean & Donal Simmie and Cian Jordan

Wife and I had an overnight stay with some spa treatments, we loved it! Hotel reception/check-in quick and an friendly, room was ready although we were a bit early and was clean and tidy. Bar and restaurant are pleasant with great menu, well-prepared food, friendly and quick service. Spa and grounds are lovely and treatments were brilliant. Will go again!